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About the Role
As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of the brand. You will provide customers with high-level service, initiate conversations, assist at the cash desk, fitting rooms, and throughout the shop floor, and process deliveries, replenish stock, and merchandise garments. Your role is essential in creating welcoming experiences that showcase the best of the brand, guiding customers with genuine assistance and proactive service to uplift and inspire.
Responsibilities
- Provide customers with high-level service
- Initiate conversations
- Assist at the cash desk, fitting rooms, and throughout the shop floor
- Process deliveries
- Replenish stock
- Merchandise garments on the shop floor
- Create welcoming experiences
- Guide customers through their journey
- Offer genuine assistance and proactive service
Requirements
- Customer-focused: Enjoy engaging with people and committed to delivering excellent service
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests
- Action-oriented: Proactive and driven to take initiative and get things done with quality
- Strong communicator: Genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop
- Brand enthusiast: Passion for the brand and collection, and love sharing that enthusiasm with customers
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends
- English language skills
- Must have the right to work in the UK
- Previous experience in customer service is a plus
- Familiarity with fabrics is a plus
Skills
- Customer service
- Communication
- Active listening
- Adaptability
- Flexibility
- Initiative
- Brand enthusiasm
Location
- UK
Work Type
- Part-time
- Contract
Experience Level
- Entry level
Benefits
- 25% staff discount on all H&M Group brands in stores and online
- H&M Incentive Program – HIP
About the Company
- ARKET is a modern-day market for everyday life, bringing together clothing, design, food and ideas.
- With a modern Nordic perspective, shaped by closeness to nature, functionality, and a clear sense of seasonality, our ambition is to inspire a simpler, more beautiful way of living.
- Available to a broad audience worldwide, we offer contemporary products that are made and selected with care, designed to be used, lived with and returned to over time.
Equal Opportunity
- At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
- Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.
- Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.