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About the Role

The IRC is actively investing in enterprise AI to improve the speed, quality, and scale of its programs and operations. This role is responsible for keeping the IRC's enterprise AI environment running, managing platform configurations and API access, building and maintaining integrations between AI tools and IRC systems, writing scripts and automations, and serving as the technical point of contact for data engineering and InfoSec.

Responsibilities

Serve as primary technical administrator across IRC enterprise AI environments, including Anthropic (Claude) and OpenAI platform deployments.
Manage user access, API key governance, workspace configurations, and environment-level settings across AI platforms.
Monitor system health, usage patterns, and API performance across AI tools; triage and resolve operational issues.
Maintain and improve observability across AI systems, tracking uptime, error rates, token consumption, and integration reliability.
Oversee and document configuration changes, environment updates, and deployment procedures.
Support responsible AI use by flagging anomalous usage patterns and coordinating with InfoSec on policy adherence and access controls.
Coordinate with DevOps, SW Engineering, and Data Engineering teams on deployment processes, environment access, and infrastructure dependencies for AI integrations.
Follow established change management procedures for all configuration changes, environment updates, and integration deployments.
Develop lightweight scripts, connectors, and automations to support AI-assisted workflows, primarily in Python and/or JavaScript/TypeScript.
Troubleshoot integration failures, data flow issues, and API connectivity problems across the AI ecosystem.
Collaborate with the data engineering team on AI/KM pipeline work, including vector store ingestion, retrieval configuration, and source data connections.
Contribute to technical design discussions with engineering partners, translating operational requirements into implementable solutions.
Maintain technical documentation for all integrations, including architecture notes, runbooks, and dependency maps.
Track and report on AI resource utilization across platforms, identifying opportunities for cost efficiency.
Serve as the technical point of contact with the InfoSec team on AI system security, data handling, access controls, and compliance requirements.
Support risk assessments and security reviews for new AI tools or integrations by providing accurate technical context.
Contribute to the development of technical SOPs and best-practice guidelines for AI system use.
Act as a technical resource for program and operations teams adopting AI tools, answering implementation questions and supporting troubleshooting.
Participate in rollout planning for new AI capabilities, providing input on technical feasibility, integration requirements, and operational readiness.
Collaborate with the AI Platform Support Director on onboarding documentation and technical guidance materials for end users.
Contribute to sprint and project planning with accurate estimates on technical effort and dependencies.

Requirements

Hands-on experience administering enterprise AI platforms (Anthropic, OpenAI, Azure OpenAI, or comparable tools), including API management, access controls, and environment configuration.
Familiarity with LLM application infrastructure: prompt pipelines, Model Context Protocol (MCP), other tool-calling integration frameworks, vector databases, retrieval-augmented generation (RAG) patterns, and embedding workflows.
Proficiency in Python and/or JavaScript for scripting, automation, and lightweight integration work.
Experience building and maintaining REST API integrations, including authentication patterns, webhook handling, and error management.
Comfort reading and working within existing codebases without requiring significant architectural guidance.
Familiarity with version control (Git) and standard deployment practices for scripts and integrations.
Experience monitoring distributed systems or SaaS platforms, including setting up alerting, reviewing logs, and diagnosing performance or availability issues.
Familiarity with usage/cost monitoring for cloud or API-based services.
Comfort operating in live production environments where reliability and data integrity are critical.
Working knowledge of information security principles as they apply to SaaS and API-based systems: access controls, credential management, data handling, and audit logging.
Ability to engage constructively with InfoSec teams, providing clear technical context to support reviews and risk assessments.
Ability to communicate technical concepts clearly to non-technical colleagues and program staff.
Experience contributing to cross-functional teams alongside product, engineering, and operations stakeholders.
Strong documentation habits: runbooks, SOPs, architecture notes, and internal guides.
Candidates are asked to complete a brief verification exercise including a short cover letter answering a specific question.

Skills

Python
JavaScript
TypeScript
Git
REST API
Databricks (plus)

Location

Remote

Work Type

Remote
Full-time

Experience Level

Technical operations role
Mid-level

Salary/Compensations

$88,277 - $102,451

Benefits

10 paid sick leave
10 U.S. holidays
20-25 generous paid time off based on role and tenure
Medical insurance starting at $163/month
Dental starting at $6.50/month
Vision starting at $5/month
Flexible spending accounts (healthcare, dependent care, and commuter)
403(b) retirement savings plan with employer match (immediate vesting)
Non-elective employer contribution to 403(b) based on age and years of service (3-year vesting)
Disability and life insurance
Employee Assistance Program (EAP)

About the Company

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.
A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

Equal Opportunity

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.