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About the Role

The Community Worker position is about building relationships and communicating with a diverse range of people from community members to unhoused individuals. This position will spend most of its time out in the field, walking routes, and connecting with unhoused individuals who may need shelter or essential supplies.

Responsibilities

• Coordinate and perform a variety of community outreach activities.
• Coordinate activities of neighborhood centers, including public programs, assistance programs, and crisis intervention.
• Distribute USDA commodities.
• Write informational reports.
• Coordinate fundraising efforts.
• Record data on appropriate forms or logs.
• Schedule the use of meeting rooms and equipment.
• Refer citizens to appropriate agencies or programs.
• Interview applicants and/or families to assess their need for assistance and/or resources.
• Speak as a city representative before public groups.
• Conduct meetings.
• Develop and conduct public information and education programs.
• Review work for accuracy and completeness.
• Assign job duties and monitor task completion.
• Interview job applicants.

Requirements

• Graduation from an accredited high school or equivalent.
• One (1) year of experience in a field related to outreach work involving a variety of social service programs.
• Knowledge of record keeping procedures.
• Knowledge of proper safety practices, procedures, and regulations applicable to work being performed.
• Ability to schedule jobs to accomplish maximum effective work during a shift.
• Ability to perform basic mathematical calculations.
• Ability to complete applications and appeals for assistance programs.

Skills

• Establishing and maintaining good working relationships with other City employees and the public.
• Determining needs of neighborhood residents through surveys and individual contact.
• Previous experience working with the unhoused population or performing outreach with other community-based health organizations.
• Ability to hike long distances or uneven terrain including but not limited to parks, woods, and creeks.
• Bilingual: fluent in English/Spanish.

Location

• 505 Barton Springs Road, Austin, TX 78704

Work Type

• Full-time
• Onsite

Experience Level

• 1 year of experience

Education Level

• High school diploma or equivalent

Benefits

• Low-cost medical, dental, and vision insurance.
• Paid leave time.
• Highly competitive retirement plan.
• Training opportunities.

About the Company

• Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately.
• HSO’s vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive.
• HSO is a trusted system leader, working collaboratively to ensure an efficient, accessible, and effective homelessness response.
• HSO makes investments that resolve individual experiences of homelessness and result in meaningful system changes and ensures that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing.
• Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact.
• HSO pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being.
• At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
• As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
• Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
• By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

• The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
• In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
• City of Austin is committed to compliance with the Americans with Disabilities Act.
• If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.