Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Patient Services Specialist I - Neurosurgery (Greater Austin Area/South) role.

Rezi rewrites your resume against Baylor Scott & White Health's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Patient Services Specialist I - Neurosurgery (Greater Austin Area/South) posting at Baylor Scott & White Health — free, in seconds.

About the Role

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area, assisting patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Responsibilities

Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
Arranges follow-up visits and referral appointments.
Assists with patient registration by collecting and verifying insurance information.
Verifies patient demographics and enters changes into the computer system.
Directs patients to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls.
Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.

Requirements

Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
Ability to cover different work locations within the Greater Austin area based on operational need.

Skills

Data entry
Typing
Computer navigation

Location

Greater Austin area

Work Type

Full-time

Experience Level

Less than 1 Year of Experience

Education Level

H.S. Diploma/GED Equivalent

Benefits

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

About the Company

Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience.

Equal Opportunity

We believe that all people should feel welcomed, valued and supported.