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About the Role
We are looking for an Employee and Customer Experience Team Lead to join our team at the new Etihad Park, NYC’s first-ever soccer-specific stadium. This role supports engagement strategies, leads employee experience and recognition programs, and partners to ensure a positive customer experience.
Responsibilities
- Design and implement employee engagement strategies to support a high-performing, service-driven workforce across game days, concerts, and large-scale events.
- Support onboarding, recognition, and retention programs to enhance employee experience for full-time staff, part-time employees, non-profit groups, and seasonal gameday team members.
- Analyze engagement survey data and workforce trends to develop actionable insights and continuous improvement initiatives.
- Manage internal communications and engagement campaigns to ensure consistent messaging and strong alignment across departments.
- Partner with operations, HR, and stadium leadership to foster a positive, inclusive culture aligned with the organization’s brand, customer and fan experiences.
- Help manage the day-to-day operations of the gameday customer service team.
- Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
- Adhere to the Legends Global and venue company policies.
- Other duties as assigned by management.
- Available to work non-traditional hours (Nights, Weekends & Holidays).
Requirements
- Must be 18 years of age or older.
- Strong attention to detail.
- Able to demonstrate flexibility and quickly adapt to changes.
- Ability to be self-motivated and work independently and work well as a team player.
- Ability to work in a fast-paced environment.
- Ability to understand written and oral direction and to communicate the same with others.
- Ability to lift/move/maneuver a minimum of 30 lbs.
- Constant standing, walking, bending, reaching and repetitive motions.
- Ability to work in all weather conditions and non-traditional hours (Nights, Weekends & Holidays).
- Exposure to loud noises (i.e., fireworks, voices, and audio systems), flashing lights, and extreme heat and cold in a stadium setting.
Skills
- Employee engagement strategies
- Employee experience and recognition programs
- Customer experience
- Onboarding
- Retention programs
- Engagement survey data analysis
- Workforce trend analysis
- Internal communications
- Engagement campaigns
- Collaboration
- Communication
Location
- Willet’s Point, Queens, NYC
Work Type
- Full-time
- Non-traditional hours (Nights, Weekends & Holidays)
Experience Level
- Commensurate with experience
Education Level
- High School Diploma required
Salary/Compensations
- Hourly rate of $26-28
About the Company
- Legends Global is the premier partner of the world's greatest live events, venues, and brands.
- We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
- Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
- The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.
- We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
- Winning is an everyday thing at Legends Global.
- We have the best team members who understand every win is earned when we come together as one unified team.
Equal Opportunity
- Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
- VEVRAA Federal Contractor.