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About the Role

The Navigator, Mental Wellness delivers client-centred, wholistic case management services to Métis citizens experiencing mental health and addiction challenges. The Navigator collaborates with clients to assess needs, develop wellness plans, and facilitate access to culturally appropriate services. This role guides clients through complex care systems, advocates for services, and coordinates community supports to ensure a client-centred wellness model, working closely with healthcare professionals, community organizations, and internal teams to ensure seamless, coordinated care aligned with MNO’s Prime Purpose and values.

Responsibilities

Engage with clients to identify mental health and addiction needs, considering individual strengths, challenges, and circumstances.
Collaborate with clients to develop personalized wellness plans informed by best practice and cultural safety.
Coordinate access to internal and external services, including counselling, therapy, and social supports.
Advocate for client needs within healthcare and community service systems.
Liaise with healthcare professionals, community agencies, and MNO internal services to ensure integrated, seamless care.
Liaise with community partners, Métis organizations, Indigenous service providers, and addiction networks to strengthen service coordination.
Maintain accurate, timely, and confidential documentation, including OHATS system entries, wellness plans, client progress updates, and discharge planning.
Ensure client confidentiality, informed consent, privacy legislation compliance, and adherence to organizational documentation standards.
Monitor client outcomes, support continuous care planning, and participate in program evaluation activities.
Demonstrate cultural competence by incorporating Métis values, traditions, and teachings into service delivery.
Participate in multidisciplinary case conferences to ensure comprehensive wellness planning and continuity of services.
Participate in continuous quality improvement, professional development, team meetings, community outreach, and cultural events as assigned.
Monitor changes in available community services and maintain updated referral pathways.
Represent MNO at community events and external meetings as assigned.
Promote the values of the organization within the workplace and community by demonstrating positive and professional relationships.
Report all unsafe conditions, hazards, accidents, and incidents in accordance with the Occupational Health and Safety Act and adhere to all Health and Safety requirements.
Perform other job/branch-related duties as required.

Requirements

College Diploma (3 year) in a related field or equivalent combination of education and experience.
1 to 3 years of experience in the field of mental health and addictions, preferably to clients in an Indigenous including Métis setting.
Proven experience working in the field of adult mental health and addictions.
Experience and knowledge of Indigenous issues, particularly those affecting Métis peoples, are considered an asset.
Strong knowledge of Ontario’s mental health and addiction programs and services, including best practices in care coordination and client advocacy.
Strong desire to act in the service of Métis Citizens, to advance and uphold rights and culture.
Demonstrated knowledge of mental health and addiction issues, evidence-based treatment models, and community resources in Ontario.
Knowledge of Indigenous, specifically Métis, cultures, traditions, and community-based approaches to wellness.
Knowledge of case management, assessment, care planning, advocacy, and service coordination processes.
Strong understanding of community-based mental health and addictions services, treatment centres, peer support networks, and service pathways.
Understanding trauma-informed care, harm reduction, and culturally safe service delivery.
Familiarity with Ontario’s mental health and addiction service networks.
Strong organizational, administrative, and time management abilities to manage complex caseloads.
Excellent communication, motivational interviewing, active listening, and client engagement skills.
Ability to build rapport with diverse clients, manage sensitive information, and work with clients experiencing mental health crisis.
Effective problem-solving and conflict resolution abilities.
Collaborative approach to working with multi-disciplinary teams and community partners.
Ability to work independently.
Valid Class G driver’s license.
Willing and able to travel for training or to meet program objectives.
Willing and able to occasionally work hours outside of the regular Monday-Friday, 8:30am – 4:30pm schedule.

Skills

Mental health and addiction case management
Client assessment
Care planning
Advocacy
Service coordination
Cultural competence
Motivational interviewing
Active listening
Client engagement
Problem-solving
Conflict resolution
Collaboration
Independent work

Location

Ontario

Work Type

Full-time
Contract

Experience Level

1-3 years

Education Level

College Diploma (3 year)

Benefits

4% Vacation pay
Pension plan
Annual paid two-week holiday closure in December
16 paid public and employer holidays
15 paid health & wellness days
Substantial educational incentive
Employee Assistance Plan
Telemedicine plan
Goodlife corporate membership discount
Bell Mobility's exclusive partner program
Staple's corporate discount
Dell member purchase program
Mark's corporate discount

About the Company

MNO’s culture is at our core.
The MNO workplace culture is full of potential ready to be unlocked.
As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community.
MNO recognizes people are different, and that is our source of strength.
We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.
The Métis Nation of Ontario is a special services organization.

Equal Opportunity

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion.
The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process.
These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.