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About the Role
Daisy Diaz Security Consulting Inc. (DDSC Inc.) is seeking an experienced, highly organized, and results-driven Operations Manager to oversee and strengthen the company's daily operations. This role involves supervising security personnel, managing client accounts, optimizing operational procedures, and ensuring compliance with New York State security industry regulations.
Responsibilities
- Direct and oversee daily security operations across multiple client locations.
- Develop, implement, and maintain standard operating procedures (SOPs) to improve operational efficiency.
- Establish measurable operational objectives and monitor departmental performance.
- Identify operational challenges and implement timely, effective solutions.
- Provide regular operational reports and recommendations to executive leadership.
- Supervise security personnel, site supervisors, and designated field staff.
- Oversee employee scheduling, shift coverage, attendance, and staffing requirements.
- Coordinate employee onboarding, site assignments, orientation, and required training.
- Conduct employee performance evaluations and address performance or disciplinary concerns.
- Maintain accountability for professional conduct, appearance, uniform compliance, and adherence to client-specific protocols.
- Ensure accurate submission and verification of employee timesheets.
- Maintain professional relationships with existing clients and serve as a primary point of contact for operational concerns.
- Conduct periodic site visits and quality assurance inspections.
- Respond promptly to client complaints, staffing concerns, and service-related incidents.
- Ensure security services are delivered in accordance with contractual obligations and established client expectations.
- Assist executive leadership with client retention and operational expansion initiatives.
- Ensure compliance with applicable New York State Department of State regulations and relevant labor and employment requirements.
- Monitor security guard licensing, registrations, training certifications, and required renewals.
- Maintain accurate operational documentation, personnel records, incident reports, and compliance records.
- Oversee incident response procedures and escalate significant matters to executive leadership.
- Promote workplace safety, professionalism, and adherence to company policies.
- Assist in preparing operational budgets, monitoring expenses, and identifying opportunities for cost reduction.
- Review staffing levels, overtime expenditures, and labor utilization to support profitability.
- Analyze operational data and key performance indicators (KPIs).
- Coordinate with payroll and administrative personnel to resolve discrepancies.
- Maintain accountability for company-issued equipment, uniforms, inventory, and other operational assets.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Criminal Justice, or a related discipline preferred; equivalent professional experience will be considered.
- Minimum of 3–5 years of experience in operations management, security management, or a comparable leadership position.
- Previous management experience within the private security industry strongly preferred.
- Working knowledge of New York State security guard licensing and regulatory requirements.
- Demonstrated ability to supervise personnel across multiple locations.
- Strong understanding of scheduling, workforce management, operational budgeting, and performance monitoring.
- Excellent written and verbal communication skills.
- Strong organizational, analytical, and problem-solving abilities.
- Proficiency with Microsoft Office, Google Workspace, and employee scheduling or workforce management platforms.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Flexibility to address urgent operational matters outside standard business hours when necessary.
- Experience managing security operations within schools, commercial properties, retail establishments, or other contracted security environments.
- Familiarity with employee onboarding, payroll verification, and security training requirements.
- Experience conducting site inspections, investigating incidents, and implementing corrective action plans.
- Proven ability to improve workforce accountability, operational efficiency, and client satisfaction.
Skills
- Operations Management
- Security Management
- Leadership
- Personnel Management
- Scheduling
- Client Relations
- Contract Management
- Compliance
- Risk Management
- Financial Oversight
- Budgeting
- Performance Monitoring
- Microsoft Office
- Google Workspace
- Workforce Management Platforms
Location
- New York, NY
Work Type
- Full-Time
- Remote
Experience Level
- 3-5 years
Education Level
- Bachelor's degree preferred
Benefits
- 401(k)
- Competitive salary
- Paid time off
- Training & development
- Opportunity for advancement
- Supportive and collaborative work environment
About the Company
- Daisy Diaz Security Consulting Inc. (DDSC Inc.) is committed to maintaining a professional, reliable, and accountable workforce.