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About the Role
Deliver best-practice case management to support early and sustainable recovery at work outcomes within the framework of NSW workers compensation legislation, DCS’s Recover at Work program, and best practice guidelines. Focus on early intervention, return to work outcomes, stakeholder engagement, and tailored recovery plans. Build relationships to implement strategies that reduce costs and premiums with a customer-centric and wellbeing-focused approach.
Responsibilities
- Deliver recovery at work services aligned with NSW legislation, SIRA, iCare, and DCS policies
- Provide high-quality customer service to internal and external stakeholders
- Collaborate within a multidisciplinary team to achieve shared goals
- Offer peer support and expert advice across People & Culture and Work Health & Safety teams
- Influence key stakeholders (insurers, employers, health professionals and people leaders) to drive optimal recovery outcomes
- Participate in preventative health and wellbeing projects
Requirements
- Demonstrated experience delivering compassionate and supportive injury management and occupational rehabilitation
- Strong knowledge of NSW workers compensation legislation and SIRA guidelines
- Experience managing diverse caseloads (physical, psychological, and non-work-related)
- Proven ability to partner with stakeholders to deliver positive outcomes
- Autonomy and adaptability in fast-paced, multidisciplinary environments
- Excellent communication and record-keeping skills
- A proactive approach to stakeholder engagement and ownership of outcomes
Skills
- Injury management
- Occupational rehabilitation
- NSW workers compensation legislation
- SIRA guidelines
- Stakeholder engagement
- Communication
- Record-keeping
- Case management
- Customer service
- Peer support
- Preventative health
- Wellbeing projects
Location
- Sydney
- Parramatta
- Gosford
Work Type
- Ongoing
- Full-time
- Hybrid
- Flexible working arrangements
Experience Level
- Commensurate with experience
Education Level
- Relevant tertiary qualifications in fields such as: Occupational Therapy, Physiotherapy, Rehabilitation Counselling, Psychology, Nursing or Human Resources (with a focus on WHS or injury management)
- Training or certification in Return-to-Work Coordination, which may include accredited courses aligned with SIRA guidelines
Salary/Compensations
- $102,936 - $113,579 per annum plus super
- $102,936 base plus superannuation
Benefits
- Salary packaging
- 35-hour work week
- Flex time
- Genuinely flexible working arrangements
- Excellent career development and learning development opportunities
About the Company
- At DCS, you’ll be part of a collaborative team that values innovation, wellbeing, and continuous improvement.
- You’ll have the opportunity to influence change, contribute to meaningful projects, and support the health and recovery of our workforce.
- DCS is a great place to work, and it’s not just us saying that!
- We pride ourselves on being inclusive and know our people are our greatest asset.
- Our values of accountability, trust, service, and integrity drive our initiatives and culture.
- We support innovative programs in areas as broad as digital government, consumer protection and major public works.
- DCS is transforming the way NSW Government agencies interact with customers.
- We are passionate about putting the customer at centre of everything we do and adopting new technologies to make government work better.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
Equal Opportunity
- Belong in our diverse and inclusive workplace
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- You can view our full diversity and inclusion statement here.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.