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About the Role
As the Assistant Store Manager, you will support the Store Manager in leading the team in a fast-paced retail environment to deliver an unbeatable client experience. You will play a key role in utilizing data for operational decisions, driving a selling culture, and developing team capabilities.
Responsibilities
- Utilize and exploit data to support operational decisions and develop strategies for business growth and sales conversion.
- Drive a selling culture within the team to meet KPIs and promote Sephora's values.
- Motivate the team and consistently raise performance and capability.
- Implement a continuous improvement mentality within the team.
- Work in partnership with the wider team.
- Energize the team to deliver first-class customer service in a fast-paced environment.
- Assist in managing store profit and loss by monitoring shrinkage, sales conversion, and forecasting sales.
- Drive operational incentives including brand events, training, and visual merchandising changes.
- Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed.
- Monitor KPIs and help develop store talent.
Requirements
- 2-3+ years of experience in retail/store line management.
- Previous retail management experience at a big box retailer or multi-site experience.
- Excellent organizational, analytical, and business management skills.
- Ability to attract, identify, and inspire talented employees.
- Strong emotional intelligence, communication skills, and ability to influence team members.
- Flexible work schedule and ability to work weekends, before/after store hours, and evenings.
- Ability to provide 5 full days of availability across key trading times, including late-night and weekend availability.
Skills
- Passion for excellent client service and experiential retail.
- Hands-on leadership style.
- Coaching and team motivation.
- Talent identification and inspiration.
- Feedback and career development.
- Learning and recognition.
- Data utilization for operational decisions.
- Sales strategy development.
- KPI management.
- Team motivation.
- Continuous improvement.
- Customer service delivery.
- Profit and loss management.
- Operational incentive driving.
- Visual merchandising.
- Team culture building.
- Performance measurement.
- Communication skills.
- Influence skills.
Location
- Macquarie Centre store
Work Type
- Full-Time
Experience Level
- Retail/store line management experience
Benefits
- Opportunities for personal development in Australia and New Zealand.
- Opportunities across global luxury brands.
- Gifted products throughout the year.
- Store discounts of up to 45%.
- Paid Parental Leave.
- Birthday Leave.
- Personal Leave.
- Mental Health wellbeing programs available 24/7.
- Life insurance.
- Fun social calendar.
About the Company
- Sephora believes that beauty thrives in diversity and discovery.
- Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
- Sephora is a leading global beauty retailer.
- Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
- Sephora has circa 36 stores across Australia and New Zealand.
- Sephora has a growing online platform and plans to expand.
- Sephora has head office based in Sydney CBD.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
- We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment if reasonable adjustments are required.