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About the Role
The Payments Operations team is responsible for all Domestic and Cross-Border payment processing for MUFG Oceania branch. The Analyst is to perform the day to day operations of the Payment Services Operations team and provide assistance to internal and external stakeholders.
Responsibilities
- Act as the primary point of contact for clients, relationship managers, and internal departments by liaising with stakeholders and other financial institutions to ensure seamless processing of customer payment requests.
- Provide consistent support across all payment functions while maintaining excellent service levels for both internal and external customers.
- Profile payment instructions accurately for processing centres, ensuring compliance with established procedures and regulations.
- Respond promptly to enquiries and escalations raised by the Processing team, and escalating to AVP/VP when necessary.
- Process internal book transfers efficiently, including booking FX contracts as required.
- Assist with end-of-day processes and reconciliation tasks, ensuring all records are accurate and up-to-date.
- Follow up on urgent requests diligently to guarantee timely completion of all payments without compromising quality or accuracy.
- Handle Swift payments and messaging when necessary, adhering strictly to operational guidelines and best practices.
- Deliver exceptional service by actioning all functions in a timely and precise manner, responding thoughtfully to customer enquiries and performing client confirmations or follow-ups.
Requirements
- At least one year of relevant experience in payments operations or banking settlements or customer service roles within financial services environments.
- Qualifications in Finance or Commerce are beneficial.
- Strong attention to detail ensures every transaction is processed accurately while maintaining compliance with regulatory requirements.
- Effective time management skills and strong attention to detail, enabling handling of multiple tasks simultaneously while escalating issues appropriately when necessary.
Skills
- Payments operations
- Banking settlements
- Customer service
- Financial services
- Attention to detail
- Time management
- Swift payments
Location
- Oceania
Work Type
- Full-time
Experience Level
- Entry level
- 1+ year
Education Level
- Finance or Commerce qualifications
About the Company
- Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups.
- Across the globe, MUFG has 150,000 colleagues, striving to make a difference for every client, organization, and community served.
- MUFG stands for its values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
- MUFG's vision is to be the world’s most trusted financial group.
- It is part of MUFG's culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.
- MUFG invests in talent, technologies, and tools that empower employees to own their career.
Equal Opportunity
- Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer.
- MUFG is committed to hiring based on merit and organisational fit, regardless of race, religion or gender.