Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this ServiceNow Project Manager - Managing Consultant role.

Rezi rewrites your resume against Capgemini's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the ServiceNow Project Manager - Managing Consultant posting at Capgemini — free, in seconds.

About the Role

We are looking for an experienced ServiceNow Project Manager to support the delivery of ServiceNow HRSD solutions. You will be accountable for the end-to-end delivery of ServiceNow projects, ensuring they are delivered on time, within scope, and to a high standard. You will oversee project planning, governance, resourcing, financials, and reporting, while proactively managing risks, issues, and dependencies. Leverage your ServiceNow HRSD experience to act as a trusted advisor to clients, leading high-level solution and design discussions.

Responsibilities

Oversee project planning, governance, resourcing, financials, and reporting.
Proactively manage risks, issues, and dependencies across the delivery lifecycle.
Work closely with senior stakeholders, business SMEs, and delivery teams to drive successful delivery outcomes.
Ensure alignment between business priorities and platform capabilities.
Facilitate key project ceremonies, manage delivery plans, and maintain clear communication.
Act as a trusted advisor to clients, leading high-level solution and design discussions.
Engage appropriate functional and technical experts as needed.

Requirements

ServiceNow accreditations at minimum: ServiceNow foundations, HR foundations.
Proven experience leading the delivery of large global ServiceNow HRSD and HRIS Implementations.
Experience with project management and related tools (JIRA, MS Project, MIRO, MS Excel (intermediate), MS PowerPoint).
A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.
Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows.
Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation.
Be able to articulate ServiceNow HR / AI features to our customers.
Strong analytical thinking and problem-solving skills.
Effective communication and stakeholder management skills.
Ability to work as an interface between senior stakeholders, business SMEs, and delivery teams.
Evidence of working within a typical technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.
Evidence of working within agile frameworks and utilizing best practice delivery methodologies such as Scrum, SAFe and PMP.

Skills

ServiceNow HRSD
ServiceNow HRIS
JIRA
MS Project
MIRO
MS Excel
MS PowerPoint
HR operations
Employee lifecycle
HR service delivery
ServiceNow HR case management
Employee Centre
HR Knowledge Management
HR Service Catalogue
Employee Journeys
Workbooks
Flows
Agile frameworks
Scrum
SAFe
PMP
Analytical thinking
Problem-solving
Communication
Stakeholder management
Technology delivery lifecycle
Discovery
Requirements gathering
Solution design
Testing
Rollout
Change management
Hypercare
Continuous improvement
HR
AI

Location

London
Bristol
Manchester
Glasgow
Newcastle

Work Type

Hybrid working
Flexible working arrangements

Experience Level

Experienced

Education Level

ServiceNow foundations accreditation
ServiceNow HR foundations accreditation
ServiceNow Certified System Administrator certification (beneficial)
CIS HRSD certification (beneficial)
SCRUM Master certification (beneficial)

Salary/Compensations

Remuneration package includes flexible benefits options and a variable element dependent on grade and on company and personal performance.

Benefits

Flexible benefits options
Inclusive environments
Positive work-life balance
Hybrid working
Flexible working arrangements
Employee wellbeing support
Trained Mental Health Champions
Wellbeing apps (Thrive and Peppy)

About the Company

Capgemini Invent is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
We are a responsible and diverse group of 350,000 team members in more than 50 countries.
With over 55 years of heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by market-leading capabilities in AI, cloud and data, combined with deep industry expertise and partner ecosystem.
The Group reported 2024 global revenues of €22.1 billion.

Equal Opportunity

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality.
Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance.
We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation.
We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
We’re also focused on using tech to have a positive social impact.
We’re working to reduce our own carbon footprint and improve everyone’s access to a digital world.
We were named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.
When you join Capgemini, you’ll join a team that does the right thing.