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About the Role

SAP Utilities professional who helps electric, gas, and water utilities transform customer financial operations through SAP IS-U FICA, Payments, Revenue Management, and Credit & Collections capabilities. Combines functional knowledge of utility customer accounting, payment processing, collections, returns, write-offs, revenue lifecycle management, and reconciliation with solid SAP configuration and consulting skills. Understands the critical relationship between utility billing, customer accounting, payment processing, collections, and Corporate Finance. Comfortable partnering with utility business stakeholders to translate customer and financial requirements into scalable SAP solutions that improve cash flow, financial controls, operational efficiency, and customer experience.

Responsibilities

Lead functional delivery across SAP IS-U FICA, Payments, Revenue Management, Credit & Collections, and Customer Financial Services.
Partner with utility finance, customer service, collections, and business stakeholders to understand current-state challenges and define future-state customer financial processes.
Design and configure SAP IS-U FICA capabilities supporting customer account management, invoicing integration, payments, payment lots, clearing, returns, refunds, write-offs, collections, dunning, and financial reconciliation.
Design and optimize Credit & Collections processes and strategies to support utility customer operations and business objectives.
Support payment-processing capabilities and integration with banks, payment channels, external payment processors, and related systems.
Drive reconciliation across Customer Information Systems, Billing, FICA, General Ledger, and Corporate Finance processes.
Analyze customer financial data, account balances, open items, payment transactions, collections activity, and reconciliation results to support design, testing, conversion, and operational readiness.
Partner with Billing, Customer Service, Finance, Integration, and Data teams to ensure end-to-end process integrity.
Lead or support functional activities throughout requirements, solution design, configuration, unit testing, SIT, UAT, defect triage, cutover, go-live, and hypercare.
Identify opportunities to use SAP Business AI and GenAI to improve collections, customer financial services, exception management, reconciliation, and operational productivity.
Collaborate across business, technology, testing, training, client, and offshore teams in a Global Delivery model.
Coach analysts and junior consultants while contributing to Accenture SAP Utilities capabilities, assets, and delivery best practices.

Requirements

Minimum of 3 years of functional SAP IS-U FICA experience, including hands-on experience with customer accounting and financial processes.
Minimum of 1 year of hands-on knowledge of SAP IS-U FICA capabilities including payments, clearing, returns, refunds, dunning, write-offs, collections, and reconciliation.
Minimum of 1 end-to-end SAP IS-U or SAP Utilities implementation in a functional, configuration, or delivery role, including supporting requirements, process design, configuration, testing, defect resolution, cutover, and/or hypercare.
Experience with utility Customer Information Systems and the integration between Billing, FICA, and downstream Corporate Finance processes.
Understanding of utility financial operations, customer accounting, revenue lifecycle management, and collections processes.
Experience working with/for electric, gas, or water utilities.
Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Skills

SAP IS-U FICA
Payments
Revenue Management
Credit & Collections
Customer Financial Services
SAP configuration
SAP consulting
Utility billing
Customer accounting
Payment processing
Collections
Revenue lifecycle management
Reconciliation
SAP S/4HANA Utilities
SAP S/4HANA-based customer financial processes
SAP Finance / General Ledger integration
AI
GenAI

Location

California
Colorado
Connecticut
District of Columbia
Illinois
Maine
Maryland
Massachusetts
Minnesota
New York
New Jersey
Ohio
Virginia
Washington

Work Type

Travel may be required for this role. The amount of travel will vary depending on business need and client requirements.

Experience Level

Minimum of 3 years of functional SAP IS-U FICA experience
Minimum of 1 year of hands-on knowledge of SAP IS-U FICA capabilities
Minimum of 1 end-to-end SAP IS-U or SAP Utilities implementation

Education Level

Bachelor's degree or equivalent (minimum 12 years' work experience)
Associate’s Degree with equivalent minimum 6-year work experience

Salary/Compensations

California $70,350 to $205,800
Colorado $63,800 to $177,800
Connecticut $63,800 to $177,800
District of Columbia $68,000 to $189,300
Illinois $59,100 to $177,800
Maine $54,400 to $151,400
Maryland $63,800 to $177,800
Massachusetts $63,800 to $189,300
Minnesota $63,800 to $177,800
New York $66,300 to $205,800
New Jersey $68,000 to $205,800
Ohio $59,100 to $164,600
Virginia $59,100 to $189,300
Washington $80,200 to $189,300

Benefits

Medical, dental, vision, life, and long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off

About the Company

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries.
Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world.
We bring together the talent of our approximately 814,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale.
Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology.
We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Opportunity

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values.
Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.