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About the Role

As a Seasonal Sales Associate, you'll be a brand ambassador, creating memorable shopping experiences, sharing your excitement for our characters and collectibles, and helping customers discover something they love. You'll work alongside a passionate retail team to support daily store operations, maintain an engaging shopping environment, and deliver exceptional service during the holiday season. This is a temporary, seasonal position designed to support increased business needs during the holiday shopping period.

Responsibilities

Deliver an exceptional customer experience by greeting shoppers, building genuine connections, and providing friendly, knowledgeable service.
Bring the POP MART brand to life by sharing product knowledge, character stories, and excitement for our collectible art toys.
Help customers discover products they'll love through personalized recommendations and thoughtful engagement.
Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
Process customer transactions accurately and efficiently using point-of-sale systems.
Maintain a clean, organized, visually appealing store that reflects POP MART's brand standards.
Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
Support inventory accuracy and follow established procedures for merchandise handling and loss prevention.
Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming shopping environment.
Collaborate with store leadership and fellow team members to meet daily operational needs, especially during peak holiday shopping periods.
Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
Stand and walk for extended periods, typically 6–8 hours per shift.
Frequently bend, kneel, squat, reach overhead, and safely use ladders or step stools.
Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
Work efficiently in a fast-paced retail environment while managing multiple priorities.
Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
Work in varying environments, including the sales floor, stockroom, and receiving areas.

Requirements

Must be at least 18 years of age.
Strong customer service skills and a genuine interest in creating positive shopping experiences.
Excellent communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
Ability to work effectively in a fast-paced, high-energy retail environment.
Strong teamwork, reliability, adaptability, and willingness to support changing business needs.
Ability to learn product information, point-of-sale systems, and retail operating procedures.
Strong organizational skills and attention to detail.
Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
Ability to perform essential job responsibilities with or without reasonable accommodation.
Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
High school diploma or equivalent.
Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
Familiarity with POP MART characters, products, and the collectible toy community.
Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
Bilingual or multilingual communication skills.

Skills

Customer service
Communication
Interpersonal skills
Teamwork
Reliability
Adaptability
Organizational skills
Attention to detail
Sales
Merchandising
Inventory management
Point-of-sale systems

Location

San Francisco, CA

Work Type

Seasonal
Temporary
Full-time

Experience Level

Entry Level

Education Level

High school diploma or equivalent

Salary/Compensations

$21.00 per hour

Benefits

Comprehensive onboarding and product training
A collaborative, inclusive, and creative team environment
Hands-on experience with one of the world's fastest-growing pop culture and collectible brands.
Opportunities to develop customer service, sales, and retail operations skills.
Potential consideration for permanent employment based on performance, business needs, and position availability.
Any applicable benefits and paid leave as required by law or Company policy.

About the Company

Founded in 2010, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Equal Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.