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About the Role

This role involves installing and deploying high-performance computing systems in customer locations across North America, requiring a strong technical aptitude and problem-solving skills in a data center environment.

Responsibilities

• Install and deploy small, medium, and large-scale high-performance computing systems.
• Perform rack/stack, connecting, and cabling of systems according to specifications.
• Power up, validate, and run health checks on hardware, troubleshooting and resolving issues.
• Participate in system acceptance and resolve hardware fallout.
• Order, return, and manage parts while onsite, adhering to all parts handling policies.
• Analyze, troubleshoot, and resolve issues with HPE Enterprise systems, servers, storage, and networking.
• Demonstrate hands-on practical knowledge of systems and policies.
• Perform operational management tasks, including resolving escalations and blocking issues.
• Provide documentation of tasks, activities, and technical outlines.
• Adhere to all HPE Travel Policies and Procedures.

Requirements

• US Citizenship required.
• Ability to quickly learn and apply hardware technical requirements for installation, troubleshooting, and break-fix.
• Understanding of a Data Center IT Operations environment.
• Experience with fiber optic and/or copper cables; able to label, bundle, run, and understand point-to-point mappings.
• Experience and understanding of servers, storage, and networking in a Datacenter environment.
• Ability to proficiently perform data center support tasks with little guidance.
• Possess strong mechanical aptitude and ability to follow procedures for component-level repairs using ESD best practices.
• Demonstrates a strong team mentality; able to work well with multiple cross-functional groups.
• Strong organizational skills; ability to manage multiple projects and administrative tasks.
• Professional written and verbal communication skills.
• Attention to detail with a focus on customer satisfaction.
• Ability to lift 50 lbs.
• Ability to stand on ladders.
• Ability to stand for long periods of time.
• Ability to operate manual and power hand tools.

Skills

• HPC/AI Hardware Technical Deployment
• System Installation and Deployment
• Hardware Troubleshooting and Break-fix
• Data Center IT Operations
• Fiber Optic and Copper Cabling
• Server, Storage, and Networking Knowledge
• Mechanical Aptitude
• Component-Level Repair
• Teamwork and Collaboration
• Organizational Skills
• Written and Verbal Communication
• Customer Satisfaction Focus

Location

• Remote/Teleworker
• North America

Work Type

• Remote
• Travel required 70% of the time

Experience Level

• 2+ years of technical experience

Education Level

• Associates Degree or equivalent degree in computer science or related area of study
• Without a degree, two additional years of relevant professional experience

Salary/Compensations

• United States of America: Annual Salary USD 69,200 - 130,400 in Colorado
• United States of America: Annual Salary USD 74,300 - 150,500 in California

Benefits

• Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
• Programs for personal and professional development.
• Unconditional inclusion and celebration of individual uniqueness.

About the Company

• Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
• We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
• Our culture thrives on finding new and better ways to accelerate what’s next.
• We know varied backgrounds are valued and succeed here.
• We have the flexibility to manage our work and personal needs.
• We make bold moves, together, and are a force for good.
• If you are looking to stretch and grow your career our culture will embrace you.
• Open up opportunities with HPE.

Equal Opportunity

• HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
• HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
• We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
• Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
• HPE is EEO Protected Veteran/ Individual with Disabilities.
• HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.