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About the Role
The Senior Project Manager / Scrum Master leads program management and agile delivery for the EUC organization. The role owns PI planning, sprint execution, and work allocation across EUC engineering and operational teams, and provides clear, consistent status to technical and executive stakeholders.
Responsibilities
- Own end-to-end program management for EUC initiatives, including scope, schedule, dependencies, risks, and budget tracking
- Maintain an integrated roadmap across endpoint management, release management, vendor-delivered services, and infrastructure modernization efforts
- Produce concise status reporting, dashboards, and executive updates for IT leadership
- Drive RAID management (risks, assumptions, issues, dependencies) with clear escalation paths
- Facilitate sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives for EUC teams
- Coach teams on agile practices and adapt the framework to infrastructure and operations work, which mixes planned, operational, and interrupt-driven demand
- Track velocity, throughput, and predictability, and use them to improve planning accuracy
- Remove impediments and resolve cross-team blockers
- Plan, organize, and facilitate quarterly PI planning events, including pre-planning, readiness, and post-PI follow-through
- Lead capacity planning and objective setting with EUC engineering leads and product owners
- Manage inter-team and cross-organization dependencies, and monitor PI objective progress
- Partner with EUC leadership to prioritize and allocate work across engineering teams based on capacity, skills, and business priority
- Maintain a transparent intake process for new requests, projects, and operational demands
- Balance committed program work with run/operate responsibilities and unplanned work
- Coordinate delivery across internal teams and managed service providers, tracking vendor deliverables against commitments
- Support release governance, change coordination, and audit/compliance remediation tracking
- Communicate effectively with audiences ranging from engineers to senior executives
Requirements
- 7+ years of program or project management experience in enterprise IT, with 3+ years as a Scrum Master or agile delivery lead
- Demonstrated experience running PI planning (SAFe or comparable scaled agile framework) and managing multi-team programs
- Strong understanding of infrastructure and operations delivery, ideally endpoint, desktop engineering, or EUC
- Proven ability to manage dependencies, risks, and stakeholders across multiple teams and vendors
- Excellent written and verbal communication, including executive-level reporting
- Proficiency with Jira, ServiceNow, Monday, and M365 / PowerPoint /PowerBI for reporting
Skills
- Jira
- ServiceNow
- Monday
- M365
- PowerPoint
- PowerBI
- SAFe Release Train Engineer (RTE)
- SAFe Scrum Master
- PMP
- CSM
- Intune
- SCCM/MECM
- ITSM
- change management
Location
- Hybrid
Work Type
- Hybrid - 3 days per week
Experience Level
- Senior
- 7+ years of program or project management experience
- 3+ years as a Scrum Master or agile delivery lead
Education Level
- SAFe Release Train Engineer (RTE)
- SAFe Scrum Master
- PMP
- CSM certification
Salary/Compensations
- $100,000-$143,000
Benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
About the Company
- At New York Life, our 180-year legacy of purpose and integrity fuels our future.
- As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
- Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
- Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
- As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.
- Your ideas drive what’s next, and your growth powers it.
- New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
- We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Equal Opportunity
- At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
- We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
- This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
- By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
- Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.