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About the Role
Awarely is seeking a proactive and personable Administration Assistant to support the team and enhance client experience. This role offers consistent part-time hours, hybrid working, and a convenient office location, providing an opportunity to engage in meaningful work while maintaining work-life balance.
Responsibilities
- Respond to enquiries with warmth and professionalism, connecting clients and stakeholders with the right person.
- Coordinate bookings, changes, confirmations, and telehealth links.
- Register referrals, set up records, and follow up on intake forms, consent, and missing information.
- Follow up on treatment approvals, stakeholder requests, and practitioner deadlines.
- Process Medicare rebate claims.
- Prepare correspondence, format documents, and maintain accurate, confidential records.
- Support meetings, office supplies, and team activities.
- Help improve templates, systems, and workflows.
Requirements
- Experience in administration, customer service, or office support.
- Strong organisation and time management skills, with the ability to manage competing priorities.
- Clear, confident written and verbal communication.
- Excellent attention to detail and care when handling confidential information.
- Confidence using Microsoft 365, including Outlook, Word, Excel, Teams, and SharePoint.
- A proactive mindset, willingness to learn, and enthusiasm for contributing to a team.
- Ideally, experience in healthcare administration and familiarity with Practice Management Systems.
Skills
- Administration
- Customer Service
- Office Support
- Organisation
- Time Management
- Communication (Written and Verbal)
- Attention to Detail
- Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)
- Proactive Mindset
- Teamwork
- Healthcare Administration (Ideal)
- Practice Management Systems (Ideal)
Location
- Hybrid
Work Type
- Part-time
- Hybrid
Experience Level
- Administration
- Customer Service
- Office Support
Benefits
- Flexible working hours
- $300 annual wellness allowance
- Nutrition coaching
- Wellbeing initiatives
- Birthday leave
- Loyalty leave
- Volunteer leave
- Option to purchase additional leave
About the Company
- At Awarely, we believe timely psychological support can transform recovery.
- We help people recovering from injury access the right care when they need it most, with an approach built on awareness, connection and better mental health.
- Our guiding principle is ‘Health at Work’, and that includes creating a workplace where our own people feel supported, valued and able to thrive.