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About the Role

As a Hybrid Service Technician at Fisher & Paykel, you will combine technical expertise with exceptional customer service to resolve issues safely, efficiently, and professionally across a variety of products and technologies. You will visit customer homes, diagnose faults, complete repairs, and provide expert advice, while also expanding your technical capabilities through ongoing training.

Responsibilities

Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers' homes.
Diagnose, troubleshoot, repair, and test appliances and other supported products within your training, capability, and licensing requirements.
Clearly explain diagnoses, recommendations, and repair outcomes to customers.
Use approved diagnostic tools, technical information, and repair methods to achieve high-quality outcomes.
Maintain accurate job records, service documentation, and parts usage information.
Manage van stock, tools, testing equipment, and company assets responsibly.
Work collaboratively with technical support, service operations, and training teams to resolve customer issues.
Identify recurring product or service issues and provide feedback to support continuous improvement.
Maintain the highest standards of safety, compliance, and professionalism at all times.

Requirements

Experience diagnosing and repairing products in a customer-facing technical service environment.
HVAC, refrigeration, appliance servicing, electrical, gas, plumbing, or related technical trade experience.
Strong fault-finding and troubleshooting skills.
The ability to work independently and manage your own schedule effectively.
Excellent customer service and communication skills.
Confidence using digital systems, mobile technology, and service management tools.
A strong commitment to safety, quality, and continuous improvement.
Current driver's licence.

Skills

Technical problem-solving
Customer service
Fault-finding
Troubleshooting
Independent work
Schedule management
Digital systems usage
Mobile technology usage
Service management tools usage

Location

Work Type

Hybrid

Education Level

Relevant appliance service, electrical, refrigeration, HVAC, gas, plumbing, or technical trade qualification.
Current licences, registrations, endorsements, or certifications relevant to the work undertaken.

Benefits

Ongoing product and technical training.
Opportunity to expand expertise across multiple product categories.
Supportive leadership and a collaborative team environment.
Career development opportunities within a global organisation.
Generous employee product discounts for you, your friends, and family.
Opportunity to work for a company that genuinely cares about its people, customers, and communities.

About the Company

Fisher & Paykel is an iconic New Zealand brand with a global footprint.
Driven by a purpose to improve people's lives through innovative products and exceptional experiences.
Values include being trusted, sustainably minded, innovative, generous, and curious.
Aiming to become the world's most human-centred appliance brand.

Equal Opportunity

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.