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About the Role

This role involves managing daily IT support operations, leading and training the IT team, and ensuring quality service delivery. You will also provide technical support for hardware, software, and IT systems, troubleshoot issues, and assist with system maintenance and projects.

Responsibilities

Manage and supervise daily IT support operations.
Lead, train, and support IT team members.
Monitor team performance and ensure quality service delivery.
Improve IT support processes and operational efficiency.
Coordinate with internal teams and external vendors.
Handle escalated issues and support team development.
Provide technical support for hardware, software, and IT systems.
Troubleshoot and resolve technical issues.
Assist with system installation, configuration, and maintenance.
Support IT-related projects and system improvements.
Provide technical guidance and assistance to end users.
Maintain IT documentation and support materials.

Requirements

Experience in IT support or a related technical field.
Previous supervisory or team leadership experience.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Strong organizational and time management abilities.
Ability to work independently and collaboratively.

Skills

Proficiency in English
Japanese language skills

Location

Work Type

Hybrid
Permanent
Full-time

Salary/Compensations

DOE (90-110K per yr.)

Benefits

Full Benefits