Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Founding Customer Engineer role.
Rezi rewrites your resume against Terminal's job description. Free.
Tailor your resume to this Founding Customer Engineer role.
Rezi rewrites your resume against Terminal's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Founding Customer Engineer posting at Terminal — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Founding Customer Engineer posting at Terminal — free, in seconds.
About the Role
Terminal is hiring its first Customer Engineer to own the post-sign technical lifecycle within enterprise accounts, end-to-end. This role is the operational core of the company’s growth, responsible for taking each customer from signed contract to production readiness and technical scaling. You will build the system that every future Customer Engineer will inherit.
Responsibilities
- Own the technical path to production readiness, including technical solutioning, integration design, and the Definition of Done for every go-live.
- Enable the customer’s technical team and scale from the first production fleet to full fleet syncing.
- Own technical escalations end-to-end, pulling in a Sales Engineer when necessary.
- Co-author the production-readiness Definition of Done, the kickoff technical playbook, and the common-issues repository.
- Add recurring issue patterns to the repository and feed structural fixes back to engineering.
- Build the system that every Customer Engineer hired after you inherits.
Requirements
- Delivered technical implementations for Fortune 500 customers in a post-sales context.
- Understand data engineering fundamentals: APIs, data pipelines, warehouse replication, and data completeness/latency.
- Know how to manage security or data-governance reviews to resolution.
- Communicate technical reality to executives without creating panic.
- Translate customer requirements into actionable scope for engineering.
- Act as a high-urgency operator, owning escalations and driving to readiness on a dated plan.
Skills
- TypeScript
- APIs
- Data pipelines
- Warehouse replication
- Data completeness
- Data latency
- Node.js
- AWS serverless architecture
- Lambda
- DynamoDB
- S3
- SQS
- EventBridge
- Step Functions
- Next.js
- React
- Vercel
- Tailwind
- shadcn
- SST
- AWS CDK
- GitHub Actions
Location
- Toronto, Canada
Work Type
- In-person
- Full-time
Experience Level
- Senior
Salary/Compensations
- $200,000-$260,000 on-target earnings
Benefits
- Strong compensation and equity packages
- Brand new MacBook and computer equipment
- Top-tier health/dental benefits
- Flexible healthcare spending account
- Personal spending account for professional development, fitness and wellness
- Four weeks paid time off + statutory holidays
- In-person culture with an office located in downtown Toronto
About the Company
- Terminal builds telematics data infrastructure for the commercial fleet industry.
- Commercial auto insurers and fleet software companies depend on our platform to access GPS, speeding, and vehicle data from 350+ telematics providers.
- Recently raised Series A led by Battery Ventures.
- Backed by Y Combinator, Golden Ventures, Penske Transportation Solutions, and Intact Private Capital.
- Team works together in person in Toronto, combining early-stage speed with late-stage maturity.
- Processing many terabytes of vehicle data every day.
Equal Opportunity
- Terminal is committed to an accessible hiring process. If you need an accommodation at any stage — applying, interviewing, or completing an assessment — email careers@withterminal.com and we will work with you to meet your needs. Accommodations are available under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, and requesting one will never affect how your application is considered.