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About the Role
The District Manager is responsible for the overall performance of multiple store locations and businesses, building high-performing teams, and driving strategic planning to achieve optimal results. This role focuses on creating an inclusive culture and delivering a legendary customer experience.
Responsibilities
- Sets clear expectations for store leadership and holds teams accountable to drive results.
- Models company values and leads by example as an active coach.
- Communicates priorities and business-driving information effectively to ensure store leadership is aligned.
- Provides strategic oversight and guides teams to identify, recommend, and implement changes to improve productivity.
- Partners, influences, and builds confidence with internal and external stakeholders.
- Achieves district business plans, including sales, profitability, and other financial measurements.
- Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting.
- Develops and implements district/region strategy to maximize sales and drive consistent performance.
- Evaluates store schedules to ensure proper planning for initiatives, tasks, and sales coverage.
- Presents opportunities with fact-based information and recommendations for solutions or support.
- Manages store and district budgets effectively.
- Understands market demographics to provide insights on real estate and traffic trends.
- Conducts competitive market visits or research to create fact-based analysis.
- Leads store teams to manage local marketing events and business outreach opportunities.
- Identifies underperforming stores and develops a business plan to address them effectively.
- Conducts effective and efficient store visits to ensure stores are customer-ready and meet operational expectations.
- Prioritizes work schedule and store visits based on store performance.
- Ensures store managers are efficient at using all tools to sustain operationally sound stores.
- Stays informed on corporate communication, directives, initiatives, and policies/procedures.
- Implements in-store programs and best practices to increase efficiencies in sales, service, and operations.
- Creates an engaged and inclusive environment where opinions and contributions are recognized and valued.
- Makes employment decisions and/or recommendations to sustain high performing and diverse store teams.
- Supports a culture of learning and development, ensuring training tools are leveraged.
- Creates a steady pipeline of internal and external talent through recruitment and succession planning.
- Ensures stores are trained on the company service model and are creating a legendary customer experience.
- Leads store teams to exceed customer expectations and achieve a high Net Promoter Score (NPS).
- Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns.
- Evaluates stores to confirm they are visually set to brand standards and executing marketing initiatives.
Requirements
- Minimum 2 years of experience successfully leading, managing, and developing retail teams or equivalent experience.
- Must have strong decision-making and problem-solving skills.
- Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.
- Creative, and business savvy individual who demonstrates good judgement.
- Self-motivated, results oriented, strategic thinker.
- Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.
- Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels.
- Strong interpersonal skills, including the ability to easily engage others in positive dialogue.
- Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently.
- Proven ability to develop staff members into high performing individuals and team members by providing training and development.
- Experience building organizations with strong teams and truly committed staff – evidenced by employee retention and engagement.
- Proficient in technology systems, applications, Microsoft Office and video conferencing.
- Travel is required.
Skills
- Leadership
- Performance Management
- Workplace Culture
- Operational Excellence
- Customer Experience
- Strategic Planning
- Team Building
- Coaching
- Communication
- Analytical Skills
- Budget Management
- Market Analysis
- Recruitment
- Talent Development
- Microsoft Office
- Video Conferencing
Location
- Lower Westchester
- Northern New Jersey
Work Type
- Full-time
Experience Level
- Minimum 2 years of experience
Education Level
- Bachelor's Degree preferred or equivalent experience