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About the Role

The Special Programs Coordinator position plays a critical role in administering the Housing Choice Voucher (HCV) program and provides exceptional customer service to clients and stakeholders. AHA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, AHA provides access to safe, stable housing to over 20,000 individuals.

Responsibilities

• Manage tenant- and project-based rental assistance programs to ensure successful housing outcomes.
• Oversee the entire leasing process, from referrals and waitlist management to eligibility determination, inspections, lease-ups, and ongoing compliance.
• Work with outreach teams and homeless service providers to guide clients through application submission, document collection, and maintaining compliance.
• Facilitate agreements with property managers, ensuring accurate and timely subsidy payments in line with program regulations.
• Provide guidance on program policies and maintain positive relationships with property managers, partners, and clients.
• Conduct annual and interim reexaminations, calculate rent adjustments, and communicate changes to residents and property managers.
• Perform accurate data entry and organize client records using digital storage systems.
• Track participation, utilization, and compliance, ensuring accurate reporting for assigned grants.
• Attend collaborative meetings with community partners to address homelessness challenges.

Requirements

• Bachelor's degree from a four-year college or university; OR Two years related experience and/or training; OR Equivalent combination of education and experience.
• Valid Texas driver's license
• Eligibility for coverage under Housing Authority fleet auto insurance
• Bondability
• A Criminal Background Check including a sex offender registry check.
• A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment.

Skills

• Compassionate and professional customer service skills, especially when working with diverse populations, including individuals with disabilities and those experiencing homelessness.
• Knowledge of HUD programs, affordable housing regulations, Austin/Travis County Homelessness Response System, and the Homeless Management Information System (HMIS)
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of general office practices and procedures, business English and basic arithmetic
• Knowledge of standard bookkeeping principles, practices, and techniques
• Knowledge of HUD and Housing Authority policies and practices pertaining to the PBRA and HCV programs, regulatory compliance, the affordable housing industry.
• Spanish language proficiency

Location

• Austin, Texas

Work Type

• Hybrid work schedule available

Experience Level

• Two years related experience and/or training

Education Level

• Bachelor's degree

Salary/Compensations

• $23.28/hour

Benefits

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program

About the Company

• Established in 1937, Austin Housing Authority (AHA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. AHA's mission is to provide affordable housing so that every Austinite has a place they're proud to call home and can pursue their full potential.

Equal Opportunity

• EQUAL OPPORTUNITY EMPLOYER