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About the Role

The Global eCommerce and Web team at Microsoft owns the online store experience across Windows, Microsoft 365, Surface, Copilot and Xbox. We are looking for an eCommerce Site Merchandiser for Surface to join our Global eCommerce and Web team supporting the EMEA region. In this role you will own the Surface online shopping experience for the EMEA Microsoft Store, creating and executing merchandising strategies that drive Surface and accessories revenue. You will manage the Surface category pages and buy flows, ensuring every customer can easily discover, compare, configure and buy the right device. You will use personalization and experimentation tactics, together with data, analytics and customer insights, to improve the Surface customer journey and increase conversion, and you will be accountable end to end for Surface onsite merchandising in EMEA.

Responsibilities

Plan and execute Surface merchandising strategies across category pages, product detail pages, comparison and configuration experiences, and buy flows, optimizing the customer experience to increase sales, improve conversion rates and reduce bounce rates across EMEA.
Collaborate closely with key partners, including the WW Surface Site Merchandising Lead, Surface Category and Product Marketing, the regional EMEA team, Site Merchandising colleagues around the world and key global stakeholders.
Create, curate and optimize customer journeys that maximize learning and buying for our customers.
Tell compelling Surface stories through product and merchandising messaging and assets while staying true to the Microsoft brand, ensuring device features, accessories, Copilot+ PC capabilities and attach offers such as Microsoft 365 are clearly presented.
Collaborate with Store Studio and other regions to develop visual mock-ups for Surface pages and launches, ensuring alignment on imagery, messaging and timing.
Apply strong project management across a variety of tasks with differing deadlines and priorities, share plans with relevant stakeholders, and manage time effectively to get things done in a fast-paced environment.
Work with Production Operations to determine the launch mode and schedule for Surface launches and page updates, and communicate it to Site Merchandising and other partner teams.
Lead EMEA site merchandising post-mortems and the consolidation and sharing of best practices.
Partner with the Site Merchandising Features PM and UX Design/Studio teams to build requirements for improved customer experiences, including new features for templates, navigation elements and wayfinding.
Orchestrate SEO actions for Surface in EMEA with the global SEO team and EMEA SEO virtual team, optimizing key Surface pages and driving organic traffic.
Lead the EMEA site merchandising implementation of Surface product launches, refreshes and end-of-life transitions, ensuring timely, effective execution aligned with global strategies, and partner with the Deals and Campaigns merchandiser so Surface promotions land well across the store.
Use Adobe Analytics fluently to report on and analyze web data, producing meaningful, actionable insights that drive optimizations to campaigns and the web customer experience.
Design and run statistically significant experiments to reach validated answers, diving into data with confidence to find insights.
Use personalization and targeting schemas and tools to create experiences tailored to our customers and their needs.
Prepare and present weekly and monthly Surface performance reporting, including analysis of customer behavior and opportunities for improvement, plus ad hoc reporting for launches, promotions and optimizations.

Requirements

Experience in eCommerce site merchandising, including customer journey optimization and category or product page management
Bachelor's degree in Business, Marketing, Economics or a related field AND experience in eCommerce site merchandising, including customer journey optimization and category or product page management
Master's degree in Business, Marketing, Economics or a related field AND experience in eCommerce site merchandising, including customer journey optimization and category or product page management
Experience in digital marketing or with consumer electronics and devices is an advantage.
Experience planning, executing, measuring and optimizing consumer eCommerce site merchandising, with the ability to create optimal customer experiences that drive revenue
Experience in site usability, A/B testing, personalization and optimization
Strong project management of complex projects, with close attention to detail and the ability to execute flawlessly
Ability to work across a variety of tasks under pressure, managing time, prioritizing and meeting deadlines in a fast-paced environment
Strong written and verbal communication and presentation skills
Experience with Adobe Analytics and the ability to analyze data, draw insights, make data-driven decisions and turn findings into compelling storytelling
Passion for the customer experience, with a strong interest in understanding and influencing customer behavior
Strategic thinking and sound decision-making, with an innovative approach to customer experience
A proactive, collaborative team player who thrives in an international, multicultural team
Proficiency in Microsoft Office, especially PowerPoint and Excel

Skills

eCommerce site merchandising
customer journey optimization
category or product page management
digital marketing
consumer electronics
site usability
A/B testing
personalization
optimization
project management
Adobe Analytics
data analysis
strategic thinking
Microsoft Office
PowerPoint
Excel

Location

EMEA

Work Type

Full-time

Experience Level

Education Level

Bachelor's degree
Master's degree

Salary/Compensations

United Kingdom: £ 61,900.00 - £ 105,500.00 per year
Ireland: € 60,300.00 - € 102,600.00 per year

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

The Global eCommerce and Web team at Microsoft owns the online store experience across Windows, Microsoft 365, Surface, Copilot and Xbox.
At our core, we are a customer-focused team that fosters a diverse and inclusive culture. We are respectful, collaborative and accountable to each other, and we approach our work with a positive attitude.
The right candidate can expect opportunities for career growth and development.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.