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About the Role
The EVE Hotel is seeking a Duty Manager to oversee daily operations, embodying luxury and refinement while ensuring a seamless guest experience. This role involves managing the Front Office team, anticipating guest needs, handling feedback, and collaborating with various hotel departments to uphold brand standards.
Responsibilities
- Oversee the daily operations of the Front Office, managing the Rooms Division team and stepping into leadership roles as required.
- Craft a bespoke and intuitive guest experience by anticipating needs and delivering requests with exceptional grace and efficiency.
- Record and address guest feedback with prompt and effective service recovery processes.
- Collaborate with Reservations and Guest Experience teams to ensure adherence to hotel-specific Standard Operating Procedures (SOPs).
- Partner with Housekeeping, Maintenance, and Food & Beverage teams to deliver rooms, products, and services that exemplify brand standards.
- Ensure all accounting practices and financial processes are executed with precision and in accordance with hotel-specific SOPs.
Requirements
- Proven experience in a luxury hotel environment, with a minimum of 3 years within the Front Office or Rooms Division.
- Impeccable attention to detail and a steadfast commitment to delivering a superior guest experience.
- Strong Opera PMS experience.
- Polished and professional demeanor, with the ability to engage guests and colleagues with elegance and sophistication.
- Ability to be flexible, as shifts will vary over a 7-day rotating roster.
Skills
- Front Office operations
- Guest experience management
- Service recovery
- Team leadership
- Opera PMS
- Financial processes
- Interdepartmental collaboration
Location
- Sydney
Work Type
- Full-time
- Rotating roster
Experience Level
- Minimum 3 years in Front Office or Rooms Division
About the Company
- The EVE Hotel is a luxury hotel in Sydney, redefining hospitality with a focus on art, music, and culinary experiences.
- The EVE Hotel is operated by TFE Hotels, an international hotel group headquartered in Sydney with a growing portfolio of hotels across multiple brands and countries.