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About the Role

This role assesses Microsoft Copilot and related AI experiences across realistic customer workflows, evaluating capabilities, quality, and performance. You will translate evidence into clear explanations, including economic considerations, and partner with product and engineering teams to create content that helps customers understand AI value.

Responsibilities

Lead hands-on technical investigation of AI product experiences, developing a deep understanding of capabilities, product behavior, and customer workflows.
Conduct comparative product evaluations across realistic customer scenarios to understand quality, performance, usability, and meaningful differences across AI experiences.
Analyze product capabilities alongside commercial offerings and customer cost considerations to explain AI value clearly and responsibly.
Assess the cost of achieving customer outcomes across common usage scenarios, and translate findings into clear, substantiated guidance on customer investment and value.
Use code, APIs, developer tools, and analytical workflows as needed to support product investigation and evaluation. Maintain clear documentation of findings.
Explore AI products directly through product interfaces, technical documentation, and APIs where relevant. Partner with product and engineering teams to investigate findings and validate technical understanding.
Identify insights from product evaluations that can support meaningful customer-facing claims about capabilities, performance, and value.
Develop clear, substantiated product claims and narratives grounded in evaluation evidence. Partner with cross-functional stakeholders to ensure accuracy and appropriate qualification before publication.
Synthesize complex evaluation findings into clear, concise insights for senior leadership, highlighting key takeaways, implications, and trade-offs to inform decisions.
Translate technical findings into evaluation summaries, product explanations, FAQs, and demonstration guidance that help customers understand AI experiences and make informed decisions.
Stay current on changes in AI product experiences and commercial offerings, and refresh evaluations and customer-facing guidance as evidence evolves.

Requirements

Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience.
Bachelor’s Degree and 8+ years of experience, or Master’s Degree and 6+ years of experience.
Strong understanding of generative AI, LLMs, agents, and AI product experiences.
Experience with hands-on AI product evaluations, comparative testing, or experimentation across realistic customer workflows.
Experience with subscription and consumption-based business models, cloud services, or AI economics.
Technical fluency with code, APIs, structured data, JSON, and developer tools, with experience applying them to product investigation or analysis.
Experience translating technical evaluation findings into substantiated product claims and accessible customer narratives about performance and value.
Ability to independently investigate AI product experiences, assess supporting evidence, and communicate findings and limitations responsibly.
Strong analytical and technical communication skills, with the ability to explain product differences and economic considerations to non-technical audiences.
Demonstrated ability to collaborate closely with engineering and product teams while working across research, finance, legal, and marketing organizations.

Skills

Generative AI
LLMs
Agents
AI product experiences
Hands-on AI product evaluations
Comparative testing
Experimentation
Subscription business models
Consumption-based business models
Cloud services
AI economics
Code
APIs
Structured data
JSON
Developer tools
Technical communication
Analytical skills

Location

U.S.

Work Type

Full-time

Experience Level

Senior
IC4

Education Level

Master's Degree
Bachelor's Degree

Salary/Compensations

USD $106,400 - $203,600 per year (U.S. typical base pay range)
USD $137,600 - $222,600 per year (San Francisco Bay area and New York City metropolitan area)

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.