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About the Role
As Director, Chief Operating Officer for Issuer Services (ISV), you will be the strategic operating partner to the Global Head of Issuer Services, supporting the business's integration into Securities Services. This role involves translating strategy into execution through governance, financial, and workforce management, providing business performance oversight for transformation delivery and operating model design. Success is defined by a scalable global operating model, strong commercial performance, and disciplined strategic change delivery with robust risk and control outcomes.
Responsibilities
- Partner with the Global Head of Issuer Services to define and deliver business strategy and a multi-year transformation agenda.
- Shape and deliver future-state operating models, including organizational design and business simplification initiatives.
- Oversee strategic programs spanning operating model integration, technology modernization, AI adoption, digital servicing, and workflow automation.
- Establish architecture and productivity initiatives that improve scalability, client experience, and commercial performance.
- Own business performance reporting, management information, and executive governance across the global ISV franchise.
- Manage annual planning activity, including FRP investment prioritization, workforce planning, and resource allocation.
- Govern a global framework for regulatory, audit, non-financial risk, and business control activity, including key governance forums.
- Build alignment between growth ambitions and operational capacity through demand planning, headcount governance, and investment cases.
Requirements
- Significant COO business management or strategy experience within Securities Services, Capital Markets, Markets, or Corporate and Institutional Banking.
- Proven delivery of large-scale business transformation and operating model change, including people and process outcomes.
- Strong commercial oversight across revenue profitability, cost management, productivity, headcount, and investment portfolios.
- Deep experience of governance, risk management, and control expectations in regulated financial services.
- Ability to influence effectively with senior stakeholders, including Executive Committee and Managing Director level audiences.
- Ability to simplify complex global topics into clear decisions, governance, and execution plans across a matrix organization.
- Ability to partner confidently across Product, Operations, Technology, Finance, Risk, Compliance, and COO functions to deliver shared outcomes.
- Experience in relevant product areas such as Corporate Trust, Debt Capital Markets, Loan Agency, Escrow, Structured Finance, or broader Securities Services.
Skills
- Operating model design
- Governance
- Financial management
- Workforce management
- Business performance oversight
- Transformation delivery
- Organizational design
- Business simplification
- Technology modernization
- AI adoption
- Digital servicing
- Workflow automation
- Architecture
- Productivity initiatives
- Client experience
- Commercial performance
- Management information
- Executive governance
- Annual planning
- Investment prioritization
- Resource allocation
- Regulatory compliance
- Audit management
- Risk management
- Business control
- Demand planning
- Headcount governance
- Investment cases
- Stakeholder influence
- Matrix organization management
Location
- Global
Work Type
- Full-time
Experience Level
- Director
About the Company
- HSBC is one of the largest banking and financial services organisations in the world.
- Our purpose is opening up a world of opportunity.
- Our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
Equal Opportunity
- Being open to different points of view is important for our business and the communities we serve.
- At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
- We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
- We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
- If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.