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About the Role
Join an early-stage SaaS team as its fifth engineer and own the technical direction of a production AI voice agent for sales. The agent participates in live customer calls, conducts product demonstrations through browser control, and follows up with prospects.
Responsibilities
- Build agent reasoning, tool use, and memory, including recovery when live calls go off script while meeting real-time latency requirements.
- Develop evaluation pipelines and data workflows that turn sales-call data into measurable improvements, and fine-tune models where useful.
- Improve the reliability of browser-based product demonstrations while the agent speaks with buyers.
- Ship end-to-end product work using TypeScript, Node.js, and Next.js, collaborating directly with customers and design partners.
- Set the agent's technical direction, including model and tooling choices, build-versus-buy decisions, and future capabilities.
Requirements
- Four to seven years of AI engineering experience, including at least one year owning a user-facing agent in production with real users or meaningful usage.
- Experience shipping agents end to end, including evaluation, observability, and cost optimization.
- Hands-on experience in voice AI, AI sales, browser agents, or a fast-growing AI company, with at least one year working on real-time voice or browser agents.
- Experience working directly with customers or design partners is valuable.
- Startup founding experience is valuable.
- Background in sales technology or go-to-market tools is valuable.
Skills
- TypeScript
- Node.js
- Next.js
- LLM APIs
- WebRTC
- LiveKit
- Playwright
- Browser automation
- Evaluations
- Fine-tuning
- Reinforcement learning
Location
- New York, New York
Work Type
- On-site
Experience Level
- 4-7 years of AI engineering experience
- 1+ year owning a user-facing agent in production
- 1+ year working on real-time voice or browser agents
Education Level
- Computer science degree
- Technical background (mathematics, physics, or engineering)
Salary/Compensations
- $200,000 to $250,000 annually
Benefits
- Visa sponsorship is available.