Client Services Manager / Senior Manager at Fidelity International | JP | Rezi

Client Services Manager / Senior Manager at Fidelity International

Client Services Manager / Senior Manager

Fidelity International · JP

2 days ago

Client Services Manager / Senior Manager

Fidelity International · JP

3 days ago
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About the Role

Join our Client Services team and be part of a team supporting a critical business function. The Wholesale Client Services team primarily supports the retail channel, managing the distribution and logistics of prospectuses and other materials, and responding to a wide range of inquiries from clients, including mutual fund distributors. Building strong, trust-based relationships with our distribution partners is key to driving business success.

Responsibilities

  • Conduct advertising reviews and validation of data and content for materials, data, and client-facing documents intended for end investors within the Wholesale business.
  • Perform secondary reviews of approximately 90 client submissions per month to ensure accuracy, consistency, and compliance with regulatory requirements.
  • Verify and validate data, commentary, and other information contained in client-facing materials.
  • Identify potential compliance, regulatory, or factual issues and provide appropriate feedback to relevant stakeholders.
  • Develop, implement, and continuously enhance advertising review and approval processes.
  • Actively contribute to projects and process improvement initiatives, working collaboratively with stakeholders to enhance efficiency, quality, and controls.
  • Provide Japanese-to-English and English-to-Japanese translation, as well as review and quality assurance of translated content, to ensure accuracy, clarity, and consistency.
  • Maintain accurate records and documentation of reviews and approvals.
  • Partner with Business, Legal & Compliance, and Product Marketing teams to support effective governance and risk management.

Requirements

  • Proven experience in advertising review within the financial services industry.
  • Strong attention to detail and the ability to accurately analyze and validate complex and high-volume data.
  • Excellent analytical, organizational, and problem-solving skills.
  • Advanced Japanese language proficiency, with the ability to thoroughly review and assess client-facing materials.
  • Translation skills, with the ability to convey complex financial and regulatory content accurately and naturally for the intended audience.
  • Ability to manage multiple assignments simultaneously and deliver within established deadlines.
  • Strong communication and stakeholder management skills.
  • Experience working for an asset management company or other financial institution.
  • Knowledge of advertising regulations and applicable laws related to investment products and financial services.
  • Experience establishing, enhancing, or managing advertising review frameworks and governance processes.

Skills

  • Advertising review
  • Data analysis
  • Validation
  • Japanese language proficiency
  • Translation
  • Communication
  • Stakeholder management

Location

  • Tokyo Office

Work Type

  • Permanent

Experience Level

  • Level 6

Benefits

  • Comprehensive benefits package
  • Support for wellbeing
  • Support for development
  • Flexible working arrangements

About the Company

  • We have been helping our clients build better financial futures for over 50 years.
  • We achieve this by working collaboratively and supporting one another across our global organization.