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About the Role
This role focuses on being a customer champion, understanding customer needs, and helping them utilize technology in their daily lives. You will ensure customers receive the best value and advice, troubleshoot technical queries, and assist them in confidently using the Vodafone app.
Responsibilities
- Act as a customer champion, discovering customer wants and needs.
- Help customers use technology in their daily lives.
- Ensure customers receive the best value and advice.
- Provide solutions for customers to fit their lifestyle.
- Troubleshoot technical queries for customers.
- Assist customers in confidently using the Vodafone app.
Requirements
- Must hold ongoing, unrestricted Australian work rights.
- Bring a spark of joy and enthusiasm to every customer interaction.
- Be an excellent communicator.
- Be adaptable.
- Be excited about technology.
- Be keen to learn about the latest gadgets and trends.
- Possess positive energy, attentiveness to others, and a genuine interest in products.
Skills
- Communication
- Adaptability
- Technology enthusiasm
- Problem-solving
- Customer service
Location
- Onsite
Work Type
- Part-time
- Flexible hours
Experience Level
- Entry-level
Salary/Compensations
- Competitive salary with opportunities to boost earnings with incentives and bonuses.
Benefits
- SIM plan with unlimited calls, texts and data.
- Wellbeing support.
- Volunteer leave.
- Parental leave.
- Gender affirmation leave.
- Additional 5 days of leave.
- In-depth training on tech, leadership, and coaching.
- Career advancement opportunities into leadership or head office roles.
- Intern and Work Experience programs.
About the Company
- Vodafone is one of Australia’s most recognised mobile brands, known for bold thinking and putting customers first.
- As part of TPG Telecom, Vodafone combines global brand strength with local expertise delivering great value, innovative products and standout customer experiences.
- We celebrate individuality and encourage our people to challenge the norm and think differently.
- Our Consumer team is responsible for delivering great products and experiences to everyday Australians through our leading brands and retail channels.
- We are focused on making it easy for customers to stay connected with value, simplicity and great service.
Equal Opportunity
- Don’t meet every single requirement? We're ok with that. At Vodafone we recognise that what may make you different, makes the difference!
- If you are excited about this role, but your experience doesn’t align perfectly, we encourage you to apply now regardless.