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About the Role
This role focuses on being a customer champion, understanding customer needs, and helping them utilize technology in their daily lives. You will ensure customers receive the best value and advice, troubleshoot technical queries, and assist them in confidently using the Vodafone app.
Responsibilities
- Discovering what our customers want and need and helping them use technology in their daily lives.
- Ensuring customers receive the best value and the best advice.
- Providing the best value solutions for our customers to fit their lifestyle.
- Providing support for our customers to troubleshoot any technical queries.
- Helping customers confidently use the Vodafone app to easily help themselves at home.
Requirements
- Must hold ongoing, unrestricted Australian work rights.
Skills
- Excellent communication
- Adaptability
- Enthusiasm for technology
- Keenness to learn about the latest gadgets and trends
- Positive energy
- Attentiveness to others
- Genuine interest in products
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry level
Salary/Compensations
- Competitive salary with great rewards.
- Opportunity to boost earnings with incentives and bonuses with every sale.
Benefits
- SIM plan with unlimited calls, texts and data.
- Wellbeing support.
- Volunteer leave.
- Parental leave.
- Gender affirmation leave.
- Additional 5 days of leave.
- In-depth training on all the latest tech, leadership, and coaching.
- Opportunities to further career into leadership roles or head office positions through 'Future you' Intern and Work Experience programs.
About the Company
- Vodafone is one of Australia’s most recognised mobile brands, known for bold thinking and putting customers first.
- As part of TPG Telecom, Vodafone combines global brand strength with local expertise delivering great value, innovative products and standout customer experiences.
- We celebrate individuality and encourage our people to challenge the norm and think differently.
- Our Consumer team is responsible for delivering great products and experiences to everyday Australians through our leading brands and retail channels.
- Whether online or in-store, we’re focused on making it easy for customers to stay connected with value, simplicity and great service.
Equal Opportunity
- Don’t meet every single requirement? We're ok with that. At Vodafone we recognise that what may make you different, makes the difference!
- If you are excited about this role, but your experience doesn’t align perfectly, we encourage you to apply now regardless.