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About the Role
Join Hotel Woolstore 1888, a distinctive boutique hotel in Sydney, as a Casual Front Office All-Rounder. This hands-on role involves supporting both Front Office and Food & Beverage operations, contributing to the full guest journey from arrival to dining.
Responsibilities
- Deliver warm and personalised check-in and check-out experiences.
- Assist guests with enquiries, requests, payments and hotel services.
- Support restaurant and bar operations with attentive, friendly service.
- Assist with events, functions and dining experiences across the hotel.
- Share knowledge of the hotel and local area with guests.
- Respond to guest requests and resolve concerns with professionalism.
- Support wider hotel operations, including phones, emails and occasional porter duties.
Requirements
- Experience in Front Office, Food & Beverage or a similar hospitality role.
- A genuine passion for delivering personalised guest service.
- Confident communication skills and a friendly, approachable manner.
- Strong attention to detail and the ability to multitask.
- A flexible, team-focused approach and willingness to support across the hotel.
- Availability to work a rotating roster, including mornings, evenings, weekends and public holidays.
- Experience with Opera Cloud or similar hotel systems is advantageous.
- Current RSA certification or willingness to obtain prior to commencement.
Skills
- Hospitality
- Front Office Operations
- Food & Beverage Service
- Guest Service
- Communication
- Attention to Detail
- Multitasking
- Teamwork
- Opera Cloud (advantageous)
Location
- Sydney
Work Type
- Casual
- Permanent
Benefits
- Access to global accommodation and F&B discounts
- Comprehensive training platform with free, industry-focused training
- Recognition of service anniversaries and Accor Tenure Milestones
About the Company
- Hotel Woolstore 1888 – Handwritten Collection is a distinctive boutique hotel in Sydney's Pyrmont, blending heritage with contemporary design.
- Originally built in 1888, it's the fourth oldest surviving wool store in Sydney, transformed into a unique destination with 90 guest rooms, an acclaimed restaurant and bar, and event spaces.
- As part of the Accor network and Handwritten Collection, the hotel focuses on genuine hospitality and meaningful guest connections.
- Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, offering endless career development opportunities.
Equal Opportunity
- We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
- We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.