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About the Role

This position is responsible for preparing and compiling documents required by the federal government on brokerage compliance issues.

Responsibilities

Manages and coordinates customs clearance activities in the brokerage/import department.
Ensures all policies and procedures are consistently administered.
Ensures SOPs exist for all clients and processes in the department.
Ensures personnel are properly trained and equipped with the knowledge to maintain a compliant environment.
Performs the role of subject matter expert when communicating with customers.
Manages Customs Coordinators and contributes to a team environment with a balanced workload.
Leads or participates in corrective actions to mitigate revenue loss or compliance violations.
Ensures all import transactions meet compliance standards set forth by U.S. Customs regulations and other governmental agencies (ATF, EPA, FDA, etc.).
Manages RLF Entry Writers, including Time Cards and Vacations in ADP.
Prepares certain reports as requested by VP or Branch Manager.
Works closely with VP to make process changes that improve productivity and accuracy in the department.
Performs Employee Performance Reviews.
Ensures that Statements/entries are paid timely to avoid late files.
Works with branch offices and customers to ensure the smooth flow of entries.
Ensures that all other government agency releases (especially FDA) are obtained.
Ensures that all required GISTNET and other training is up to date.
Maintains awareness of ISO, C-TPAT, and other quality/security requirements.
Works cohesively with branch members to ensure proper duty amounts are billed to the customer.
Ensures that high duty entries and statements are confirmed accurate before payment.
Performs other duties as determined by the VP of Operations.
Ensures all files are billed in a timely manner.
Ensures all shipments are dispatched and delivered in a timely manner.
Responsible for daily supervision of import and brokerage operations to ensure efficient allocation of resources and compliance with policies and procedures.
Monitors and reviews employees’ work activities through individual and group meetings.
Delegates and advises employees on work procedures and practices.
Motivates, develops, and mentors employees for improved performance.
Communicates and coordinates information in writing and orally with management and staff.
Seeks constant improvement, more efficient and less expensive ways and means in work processes.
Performs special projects and other miscellaneous duties as assigned by management.
Maintains high ethical standards in the workplace.
Reports all irregular issues and problems to supervisors for solution.
Maintains good communication with management, office staff members, and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area.

Requirements

Associate’s degree (B.A.) or equivalent from a two-year college; or equivalent combination of education and experience.
Must have between one and two years of experience in a similar position.
General office equipment including phones, fax, copier, scanner, personal computer, etc.
Software includes the use of Windows operating system and MS Office.
Any tools, equipment, software that are required to be used.
This position may require a certified U.S. Customs Brokers License.
Any certificate or training records that are required by each department, position/title, or government agency.
Work is typically performed in an office environment with moderate noise.
Business travel is not required for this position.
Employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms.
Employee may occasionally lift and/or move up to 25 pounds.
Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.

Skills

Accounting
Accuracy
Attendance & Punctuality
Attention to Detail
Clerical
Communication: Speaking, Reading and Writing in English
Confidentiality
Computer Usage
Diplomacy
Dependability/Reliability
Flexibility/Adaptability
Initiative/Follow Through
Listening & Understanding
Math Skill (Basic)
Multi-Tasking
Office Equipment Usage
Order Processing
Product Knowledge
Research
Relation Building
Team Participation

Work Type

Office environment

Experience Level

One to two years of experience in a similar position

Education Level

Associate’s degree (B.A.) or equivalent from a two-year college