Patient Specialist - Central Austin, TX (1099 Contractor, Per Diem/On Call)
Kestra Medical Technologies Inc. - Contractors · Austin, TX, US
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About the Role
The ASSURE Patient Specialist (APS) serves as the local patient care representative, providing effective and efficient patient fittings to support the sales organization and Regional Clinical Advisors. The APS will be trained and certified by Kestra.
Responsibilities
- Conduct patient fitting activities in support of the sales organization and Regional Clinical Advisors.
- Serve as the local patient care representative to provide effective and efficient patient fittings.
- Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
- Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills.
- Contact prescribers, caregivers and patients to schedule services.
- Accept assignments that could include daytime, evening, and weekend hours.
- Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services.
- Measure the patient to determine the correct garment size.
- Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
- Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
- Adhere to Pledge of Confidentiality regarding patient information.
- Ensure information regarding a patient is not released without signed permission.
- Only release patient information internally on a need-to-know basis.
- Do not discuss patient cases outside the office or with anyone not employed by the company unless directly involved with the patient’s case.
Requirements
- 1 year in a paid patient care experience (not as a family care giver).
- Clinical or engineering background (e.g., nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians).
- Disclosure of personal NPI number (if applicable).
- Completion of background check.
- Florida and Ohio must complete a level 2 screening paid for by Kestra.
- Ability to pay for vendor credentialing upfront during a 90-day probationary period.
- Experience in patient and/or clinician education.
- Valid driver’s license in state of residence with a good driving record.
- Ability to consistently work in the field in and around the region.
- Disclosures are required for any potential relationships and referral sources.
- Must be able to achieve credentialing for hospital system entry, including documentation of vaccination and immunization status, passing background check and drug screening, reviewing and agreeing to hospital policies, and completing online courses (HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).
Skills
- Passion
- Integrity
- Collaboration/Teamwork
- Action/Results
- Innovation
- Customer Focus
- Emotional Intelligence
- Highly organized
- Service oriented
- Detail oriented
- Passionate about the heart-failure space
- Strong desire to make a difference
- Strong interpersonal skills
- Communicating and assisting clinicians
- Life-long learning
- Knowledge of MS Office, Excel, PowerPoint, MS Teams (Preferred)
- Direct cardiac patient care experience (Preferred)
Location
- Central Austin, TX
Work Type
- Paid per fitting
- Contractor
- Extended hours when needed
Experience Level
- 1 year paid patient care experience
Education Level
- Clinical or engineering background
About the Company
- The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.
- Founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies.
- Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity.
- Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.