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About the Role
You will be building an AI that innovates customer support, defining AI-first product development practices including UI/UX, capabilities, and data models. You will own hard problems from conception to production, working closely with coding agents and building the necessary tooling and feedback systems.
Responsibilities
- Take ownership of hard problems from idea to production.
- Work closely with coding agents as a core part of your workflow.
- Build the tooling and feedback systems that make coding agents effective.
- Apply engineering judgment to determine when output is ready to ship.
Requirements
- 2+ years of experience shipping code at a top-tier engineering organization.
- Ideally, some exposure to startups or scaleups.
- Meaningful experience shipping code at a startup or company with high engineering standards.
- Comfortable working with coding agents as a core part of your build process, beyond simple autocomplete.
- Seeking a career-defining opportunity with scope, ownership, and upside at a fast-moving company.
Skills
- AI-first product development
- UI/UX design
- Data modeling
- Working with coding agents
- Building tooling and feedback systems
- Engineering judgment
Location
- Sydney
- US
- UK
Work Type
- Flexible hours
- Full-time
Experience Level
- 2+ years of experience shipping code
Benefits
- Low ego, high trust culture
- Flexible hours
- Commitment to diversity
- Real scope to shape product and company
- Performance recognized in real time with frequent promotion opportunities
- AI-native environment with unrestricted AI tool access
- Twice-yearly company trips to Hawaii
- Respectful recruitment process with a paid work trial
About the Company
- Redefining customer support with AI.
- Building AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services.
- Backed by over $50M USD from QED, Blackbird, and Square Peg.
- Supported by notable operators and founders.
- Customers include large telehealth, fintech, and marketplace companies in the US and Australia.
- Series A company moving fast.
Equal Opportunity
- Committed to building a diverse team and actively encourage applicants from underrepresented backgrounds.
- Care far more about user obsession and eagerness to learn than traditional credentials.
- If you're from an underrepresented background and don't tick every box, please reach out anyway.
- Know firsthand that diverse teams perform better, and proud that our team reflects a broad spectrum of identities and lived experiences.