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About the Role

The Restaurant General Manager is responsible for coordinating, supervising, and directing all aspects of restaurant operations while maintaining profitable operations and high-quality products and service levels. This role involves marketing ideas to promote business, reducing employee turnover, managing revenue and payroll budgets, and meeting budgeted productivity while maintaining high quality.

Responsibilities

Attend to guests, managers, and fellow employees in an attentive, friendly, helpful, and courteous manner.
Oversee all aspects of daily F&B outlet operations.
Supervise all outlet personnel.
Respond to guest complaints promptly.
Collaborate with other F&B managers and communicate F&B issues.
Keep supervisor informed of all problems or matters requiring attention.
Coordinate and monitor Loss Prevention in F&B outlets.
Prepare and submit required reports in a timely manner.
Ensure preparation of reports including Wage Progress, payroll, revenue, employee schedules, and quarterly action plans.
Monitor the quality of service in F&B outlets.
Assist in menu planning and preparation.
Ensure compliance with local liquor laws and health and sanitation regulations.
Ensure compliance with SOPs in all outlets.
Ensure compliance with requisition procedures.
Be visible on the floor and assist staff during meal periods.
Conduct staff performance reviews according to Highgate Hotel standards.
Implement and monitor corporate promotions, including buffet and three-meal concept standards.
Comply with weekly and monthly forecasting procedures.
Ensure training of department heads and employees on SOPs, report preparation, and technical job tasks.
Participate in and/or conduct departmental and hotel training.
Interview candidates for front-of-house F&B positions and follow hiring approval standards.
Ensure overall guest satisfaction.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying, and solving them.
Understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Requirements

At least 4 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2+ years of related experience.
Proficiency in Windows, company-approved spreadsheets, and word processing.
Knowledge of F&B preparation techniques, health department rules and regulations, and liquor laws.
Ability to work long hours when required.
Ability to exert up to 50 pounds of force occasionally, or 20 pounds frequently/constantly to move objects.
Effective verbal and written communication skills with all levels of employees and guests.
Ability to listen, understand, and clarify concerns from employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel-required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations for safe and efficient operations.

Skills

F&B preparation techniques
Windows
Spreadsheets
Word processing
Loss Prevention
Menu planning
Forecasting
Training
Hiring
Guest satisfaction
Problem-solving
Communication
Multitasking
Prioritization

Location

San Francisco, CA

Work Type

Full-time

Experience Level

4+ years of progressive experience
1+ year of related experience (with 4-year degree)
2+ years of related experience (with 2-year degree)

Education Level

4-year college degree
2-year college degree

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave
Paid personal leave
Paid medical leave
Paid military leave

About the Company

Highgate is a leading real estate investment and hospitality management company recognized as an innovator.
Highgate has a dominant presence in major U.S. gateway cities and a growing Caribbean and Latin America footprint.
The company provides expert guidance through all property cycle stages.
Highgate develops a diverse portfolio of lifestyle hotel brands, legacy brands, and independent hotels and resorts.
The company utilizes industry-leading revenue management tools to drive outperformance and maximize asset value.
Highgate has an executive team with extensive hotel management experience and is a trusted partner for ownership groups and hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.