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About the Role

We are seeking a highly motivated AI Program Manager to help lead the execution of Workplace Services' AI strategy across both employee-facing and client-facing initiatives. You will partner closely with the Director of Workplace AI Strategy & Initiatives to turn AI strategy into action, drive cross-functional execution, build organizational momentum, and accelerate responsible AI adoption across the business.

Responsibilities

Drive AI Program Execution across Workplace
Drive execution and accountability across multiple AI initiatives, ensuring alignment with strategic priorities.
Build and sustain strong partnerships across Workplace Services, AI strategy, technology, digital, risk, compliance, marketing, and communications teams.
Influence without authority, navigate competing priorities, and build consensus across diverse stakeholder groups.
Drive accountability by proactively managing follow-ups, risks, dependencies, and action items.
Facilitate meetings and workshops that result in clear decisions, ownership, and next steps.
Drive Executive and Stakeholder Communications
Prepare broad AI program updates and communications for WS employees.
Support creation of executive presentations and leadership updates.
Support creation of AI-specific client-facing materials and oversee process to answer client due diligence questions.
Build a pipeline of internal AI opportunities and accelerate AI adoption.
Build and prioritize a pipeline of internal AI transformation opportunities based on business value, feasibility, risk, and strategic alignment.
Lead AI-enabled internal initiatives from concept and experimentation through implementation, scale, and sustained use.
Foster an AI-enabled culture through advocacy, education, and best-practice sharing.
Build and grow the Workplace Services AI Champion network.
Partner with leaders to identify adoption opportunities and barriers.

Requirements

Applicants must be authorized to work in the United States on a full-time basis without employer sponsorship, now or in the future.
5+ years of program, project, or business management experience leading cross-functional initiatives.
Strong process improvement and business transformation skills.
AI fluency and real hands-on experience with building solutions with AI.
Ability to build relationships, create alignment, and drive commitments across diverse stakeholders.
Strong executive communication and presentation skills.
Demonstrated ability to navigate ambiguity and drive outcomes in a complex organization.
Experience facilitating meetings, workshops, and decision-making forums.
Strong organizational skills with a bias for action, ownership, and accountability.
Financial services experience.

Skills

AI fluency
Process improvement
Business transformation
Relationship building
Stakeholder alignment
Driving commitments
Executive communication
Presentation skills
Navigating ambiguity
Driving outcomes
Facilitation
Organizational skills
Bias for action
Ownership
Accountability

Location

On-site in specified locations

Work Type

Full-time
On-site 4 days per week

Experience Level

5+ years of program, project, or business management experience

Salary/Compensations

Eligible for bonuses or incentive opportunities

About the Company

At Schwab, you’re empowered to make an impact on your career.
Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.