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About the Role
The Quality Manager drives operational excellence by capturing, validating, and analyzing key performance data to ensure real-time visibility and alignment across the operation. This role bridges strategic leadership objectives and day-to-day execution by transforming KPI tracking and utilization, serving as the operational anchor for performance monitoring and improvement.
Responsibilities
- Proactively track and validate daily operational KPIs for accuracy, timeliness, and visibility.
- Develop daily, weekly, and monthly reports with actionable insights for leadership.
- Identify patterns and anomalies in real-time to drive continuous improvement.
- Monitor line haul departures, flag delays, and differentiate controllable vs. uncontrollable delays.
- Analyze delay codes to identify and reduce operational bottlenecks.
- Validate container scan compliance to reduce exceptions.
- Track ramp operations performance issues tied to labor and procedural deficiencies.
- Ensure compliance with LDM timing and container planning accuracy.
- Distinguish between A2G and G2A issues for rolled freight analysis to isolate root causes.
- Act as a critical backup to the Data & Reporting Lead.
- Serve as a centralized resource for operational teams, supervisors, and leadership for KPI process transparency and engagement.
- Take reasonable care for health, wellbeing, safety, and security.
- Cooperate with management regarding legal requirements.
- Not interfere with or misuse company-provided safety equipment.
- Inform management of serious or immediate danger to health, wellbeing, safety, and security.
- Report hazards, near misses, incidents, accidents, or dangerous occurrences.
- Conduct work in accordance with training and procedures.
- Fully understand AGI Health & Safety and Security policies.
- Attend required training courses.
Requirements
- Must be able to lift up to 10 pounds occasionally.
- Must be able to sit for long periods.
- Must be able to use close vision.
- Must have manual dexterity for typing.
Skills
- Exceptional leadership and team management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High proficiency in Microsoft Excel and other financial tools.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proficient in Microsoft Excel, Power BI, and other reporting tools.
- Familiarity with cargo/logistics data systems is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills and the ability to translate data into operational strategy.
- Proven ability to work cross-functionally and lead process improvements in a fast-paced environment.
Location
- U.S.
- Canada
Work Type
- Full-time
- Part-time
Experience Level
- 3+ years of experience in operations, quality control, or data analysis, preferably in logistics or cargo handling.
Education Level
- Bachelor’s degree in business, Operations, Data Analytics, or related field (or equivalent experience in operation).
Benefits
- Paid vacation
- Medical / dental / vision for full-time qualified employees
- Medical coverage for part time employees
- Free uniforms
- Free on-the-job training
- Company-matched 401(k) program
- Company-paid employee assistance program
- Voluntary life insurance
- Travel discounts on car rentals, hotels, and cruises
About the Company
- Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
- We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures.
- We are committed to providing the highest quality service and continuing our outstanding safety track record.
- As we continue to grow, we only look for the best in the industry.
- The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Equal Opportunity
- Alliance Ground International is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.