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About the Role
Manages all activities of a branch, responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, sales, and risk management. Has personal production responsibility and meets with business partners to review customer deals.
Responsibilities
- Responsible for overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
- Identify Retail and Business Banking customers' needs and leverage sales process and tools/resources to provide personalized solutions.
- Independently source and process Business Banking loan requests up to $250,000, bundling products and services as appropriate.
- Ensure compliance with all regulatory, operational, security, and control requirements, maintaining a strong risk and control environment.
- Monitor branch operations for adherence to policies, procedures, and audit requirements.
- Foster accountability for operational excellence and sound risk management practices.
- Ensure employees are equipped to identify, escalate, and respond to emerging fraud trends, scams, and financial crimes.
- Partner with customers to educate them on evolving fraud risks and support customers impacted by fraud.
- Promote fraud-prevention tools, account monitoring services, digital security features, and best practices.
- Lead, coach, and develop branch employees and peers to achieve performance goals.
- Create a high-performing, customer-focused culture that promotes engagement, accountability, and continuous development.
- Recruit, hire, onboard, and retain top talent.
- Conduct performance management activities, provide ongoing feedback, and support career growth.
- Reinforce and align brand standards and Bank priorities.
- Adhere to M&T Bank’s Leadership Competencies and model these competencies.
- Ownership of proactive prospecting and follow-up of customers, retention and year-over-year growth of consumer and business households through exceptional customer experience.
- Deepen customer engagement while following all policies and procedures while limiting risk.
- Engage with team members/business partners when appropriate.
- Serve as the face of the bank within the local community by attending community events, networking opportunities, and philanthropic initiatives.
- Build meaningful partnerships and strengthen the bank’s reputation with local businesses, nonprofit organizations, schools, and community groups.
- Identify opportunities for community engagement and serve as a trusted community advocate and financial resource.
- Develop talent for positions across the organization.
- Leverage local opportunities through ongoing and proactive community involvement and leadership.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points.
- Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
- Complete other related duties as assigned.
Requirements
- Bachelor’s degree and minimum of 5 years of relevant experience or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 9 years’ relevant experience.
- 3 years of sales experience
- 2 years of managerial experience, including at least one year of bank branch management experience
- Strong communication and interpersonal skills
- Demonstrated organization, time management, and prioritization skills
- Demonstrated sales/business development experience and success.
- Fundamental understanding of profitability.
- Excellent communication and interpersonal skills.
- Proven ability to demonstrate and coach exceptional customer service.
- Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
- Strong financial services product knowledge preferred.
- Strong organization, time management, and prioritization skills.
Skills
- Sales
- Customer Experience
- Employee Experience
- Digital Engagement
- Transactions/Operations
- Servicing
- Risk Management
- Loan Processing
- Compliance
- Communication
- Interpersonal Skills
- Organization
- Time Management
- Prioritization
- Business Development
- Profitability Analysis
- Customer Service
- Financial Services Product Knowledge
Location
- Buffalo, New York, United States of America
Work Type
- Full-time
Experience Level
- 5+ years relevant experience
- 3 years sales experience
- 2 years managerial experience
- 1+ year bank branch management experience
Education Level
- Bachelor's degree
Salary/Compensations
- $89,600.00 - $149,300.00 Annual (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.