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About the Role
Performs highly advanced (senior-level) professional organizational analysis, program oversight, and strategic and business planning work to support the goals and improve operational effectiveness within DFPS Information Technology Services. Supports the development and execution of IT strategies, goals, technology initiatives such Case Management Transformation Project, and operational initiatives. The position analyzes IT programs, policies, business processes, and systems, to develop and implement recommendations to improve operational efficiencies. Leads and supports technology and organizational studies and evaluations, analyzes systems and business processes, and prepares operations and procedures manuals to assist management in operating more efficiently and effectively. May conduct legislative analysis or work as needed. May act as Team Lead or Subject Matter Expert. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Responsibilities
- Develops new or modify existing operational program policies, procedures, goals, and objectives.
- Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; and organizational structure and development.
- Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines, and collaborates with division management to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
- Implements operational change management plans and drafts corresponding communications.
- Researches new or improved business and management practices for application to agency programs or operations.
- Analyzes new or proposed legislation or regulations to determine their effect on program operations and management, participates in providing input and consultation related to area of expertise to analyze and track legislation.
- Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.
- Conducts readiness assessments for change initiatives, analyze results, and report findings to management.
- Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for implementation of organizational solutions, strategies, and plans.
Requirements
- Graduation from an accredited four-year college or university. Work experience may be substituted for education.
- Two years of experience in policy development, legislative work, strategic planning, or organizational change management.
- Excellent written communication skills as demonstrated via application and resume.
- Experience working on large-scale IT or system modernization projects.
- Applicants selected for hire must pass a background check and if applicable a driver’s record check.
- State of Texas employees are required to maintain the security and integrity of critical infrastructure.
- Staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
- Employees must provide documentation to DFPS to show their identity and authorization to work in the US.
Skills
- Knowledge of DFPS policies, practices, and workflows
- Knowledge of DFPS organizational structure, business processes, and service delivery environment.
- Knowledge of current DFPS applications
- Knowledge of business process analysis and quality improvement.
- Knowledge of technical and business writing, planning and execution of documentation requirements for technology or business projects.
- Knowledge of auditing methods and systems and the ability to monitor, audit and remediate issues.
- Skill in preparing technical documents and maintaining accurate versions of documents.
- Skill in managing multiple and competing priorities.
- Skill in problem solving, critical thinking and detecting potential issues and working to avoid delays and issues with all assignments.
- Ability to establish goals, objectives, and timelines, to direct and organize tasks and projects and to analyze information comprehensively and accurately.
- Ability to build, establish, and maintain effective working relationships and coalitions and communicating effectively in person, by phone and by email.
- Ability to interpret and explain governmental and agency regulations, policies, and procedures, and make recommendations for process improvement.
- Ability to obtain support and commitment from team members, including monitoring team assignments and seeking approvals on documents.
- Ability to respond to customer (legal, budget, program, executive) inquiries and monitor and report on assignment status.
- Ability to resolve customer issues with a focus on customer satisfaction.
- Ability to coordinate and review the entry of information into databases and tracking logs and ensure information is accurate and up to date.
Location
- AUSTIN
Work Type
- Full time
Experience Level
- Senior-level
- Highly advanced
Education Level
- Graduation from an accredited four-year college or university
Salary/Compensations
- $5,797.66 - $9,508.25 Monthly
Benefits
- 100% paid health insurance for you, and 50% paid for eligible family members
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave
- Optional dental, vision, and life insurance
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
- Public Service Loan Forgiveness
About the Company
- The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
Equal Opportunity
- In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.