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About the Role
The San Francisco Homeless Outreach Team (SFHOT) engages and stabilizes individuals experiencing homelessness to help establish treatment and find permanent housing. This entry-level Case Management Level 1 position manages care for people experiencing homelessness as part of a multi-disciplinary team and supports the functions of SFHOT as a whole. The work schedule is Monday-Friday, 8-hour days, with the exact schedule set by management. This position is represented by a union and covered under the union's Collective Bargaining Agreement.
Responsibilities
- Conduct care coordination for people experiencing homelessness as directed by a Neighborhood Street Team lead.
- Engage individuals with complex medical and/or behavioral issues and assess needs (e.g. medical, mental health, substance use, shelter, food access, benefits, and other issues).
- Initiate referrals and linkages, participate in treatment planning, and stabilize into permanent housing.
- Develop engagement strategies and interventions.
- Follow up with clients to support linkage, as needed.
- Work in small teams alongside Department of Public Health and RAMs staff, sharing a caseload.
- Provide brief and immediate support to clients in the field.
- Work in close collaboration as part of dynamic and diverse multi-disciplinary team of City and CBO staff to link people experiencing homelessness to services.
- Respond to requests for service as directed by Neighborhood Street Team lead to help individuals found at-risk in places not meant for human habitation.
- Perform wellness checks, assess risk, provide support, and referrals for needed services.
- Provide crisis intervention, engage emergency medical or mental health systems, or mandated reporting.
- Advocate and collaborate with service providers to facilitate access to care with the goal of stabilization.
- Maintain a caseload of clients that present with complex medical and/or behavioral issues, develop service plans, initiate referrals and linkages, and stabilize into permanent housing.
- Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility.
- Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.
- Utilize and participate in multi-disciplinary and care coordination meetings to discuss client care and service delivery.
- Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.
- Use web-based technologies to look up information and collateral data relevant to service delivery.
- Maintain timely and accurate documentation according to program requirements.
- Use company provided vehicles in an appropriate and professional manner and maintain a clean driving record.
- Adhere to the Code of Conduct as well as established policies and procedures.
- Attend all mandatory trainings and meetings.
- Perform other duties as assigned.
Requirements
- Direct experience working in a professional, volunteer, or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.
- High School degree or equivalent plus 2 years or more with TARGET EXPERIENCE, or
- Specialty Certificate related to the populations served (e.g., Community Health Worker, Medical Assistant, Drug and Alcohol/CADAC, Peer Counselor) and 1 year with TARGET EXPERIENCE; or
- AA/AS degree
- Valid California driver’s license. Driver must be 21+, with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
- Basic knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance use.
- Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations within all neighborhoods in San Francisco.
- Ability to work successfully both independently and cooperatively.
- Ability to speak, read, and write clearly in English.
- Basic level competency using the Internet, Outlook email, and Microsoft Word computer applications as well as ability and willingness to learn necessary programs needed for everyday job functions.
- Ability to use computers/internet to look up information and enter relevant notes.
- CPR and first aid certification within 90 days of hire.
Skills
- Care coordination
- Engagement strategies
- Intervention development
- Referral and linkage
- Treatment planning
- Stabilization into permanent housing
- Crisis intervention
- Documentation
- Communication
- Flexibility
- Humility
- Computer proficiency (Internet, Outlook, Microsoft Word)
- Driving
Location
- San Francisco
Work Type
- Full-time
- Onsite
Experience Level
- Entry level
Education Level
- High School degree or equivalent
- Specialty Certificate
- AA/AS degree
About the Company
- The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.
- This position is represented by a union and is covered under the terms of the union’s Collective Bargaining Agreement.
- HELUNA HEALTH reserves the right to revise job descriptions or work hours as required.
Equal Opportunity
- It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.