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About the Role
Outpatient Case Managers at Mountainside play a vital role in helping clients navigate treatment, build recovery supports, overcome barriers, and successfully transition to the next stage of care. You will serve as a central point of support for clients, families, and treatment teams, utilizing advocacy, care coordination, crisis response, and discharge planning to help clients build the skills, supports, and confidence needed for long-term recovery.
Responsibilities
- Conduct individual case management sessions and therapeutic check-ins.
- Help clients establish treatment goals, build healthy routines, strengthen recovery supports, and develop aftercare plans.
- Support clients in following clinical recommendations and maintaining engagement in treatment.
- Provide crisis intervention, safety support, and timely escalation of concerns.
- Connect clients with community resources, healthcare providers, recovery supports, and continuing care services.
- Assist with practical needs including referrals, transportation coordination, and return-to-work, school, or home planning.
- Support completion of FMLA, disability, unemployment, and other recovery-related documentation.
- Welcome new clients and families to the program.
- Complete admissions paperwork and orient clients to services, expectations, and available supports.
- Foster a safe, respectful, and trauma-responsive environment that promotes healing and engagement.
- Maintain regular communication with families, referents, community partners, and collateral supports.
- Partner closely with counselors, clinical staff, admissions, utilization review, billing, recovery coaches, alumni services, and other departments to ensure continuity of care.
- Participate in clinical recommendation and case consultation meetings to support client progress and treatment planning.
- Maintain accurate, timely documentation in Aura, Salesforce, and other clinical systems.
- Ensure records meet quality, regulatory, and audit standards.
Requirements
- An active CASAC-T or higher is strongly preferred.
- Minimum two (2) years of case management experience supporting individuals with co-occurring mental health and substance use disorders required.
- Experience navigating substance use treatment systems, recovery resources, and community-based services is strongly preferred.
- Strong relationship-building, communication, and crisis-management skills.
- Ability to manage multiple priorities while remaining organized and client-focused.
- Commitment to trauma-responsive, person-centered care.
Skills
- Case management
- Client support
- Recovery planning
- Crisis intervention
- Care coordination
- Resource navigation
- Documentation
- Communication
- Relationship-building
- Client-focused
Location
- Chappaqua, NY
Work Type
- Outpatient
- Full-time
Experience Level
- Minimum two (2) years of case management experience
Education Level
- Associate or Bachelor's Degree related to the healthcare field (e.g., Social Work, Psychology, DARC program)
Salary/Compensations
- $24.00 - $28.85 per hour
Benefits
- Comprehensive benefit package
- Paid Time Off (increases after 1 year)
- Paid holidays including a Multicultural Holiday
- 401(k) with employer matching
- Professional Development and Training
- Free meals while working on the Canaan campus
- Monthly $75.00 wellness reimbursement
About the Company
- Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients.
- Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction.
- Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff.
- We believe that every employee, regardless of position, plays a vital role in our success.
- We strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.
Equal Opportunity
- Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.