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About the Role
Our Guest Experience Experts build memorable and unique experiences for guests, going beyond smooth check-in and check-out. They provide a wide range of services, guide guests through their stay, and handle operational needs, guest requests, reports, and local area information. The role requires initiative, professionalism, and a hands-on approach to ensure guest satisfaction and business success.
Responsibilities
- Deliver a wide range of services to guide guests through their entire stay.
- Process operational needs.
- Address guest requests.
- Complete reports.
- Share highlights of the local area.
- Create a safe work place.
- Follow company policies and procedures.
- Maintain confidentiality.
- Protect company assets.
- Uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Requirements
- No related work experience required.
- No supervisory experience required.
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- Marriott International is dedicated to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. Their greatest strength lies in the rich blend of culture, talent, and experiences of their associates.
- Marriott Hotels strive to elevate the art of hospitality, innovating while maintaining comfort globally. As a host, you will help deliver thoughtful, heartfelt, forward-thinking service.
- JW Marriott is part of Marriott International's luxury portfolio, with over 100 properties worldwide. JW believes associates come first, ensuring guest happiness through associate well-being. JW associates are confident, innovative, genuine, and intuitive, carrying on the legacy of the brand's founder. JW hotels offer a unique work experience with a focus on community, camaraderie, training, development, recognition, and pursuing passions in a luxury environment with a focus on holistic well-being. 'The JW Treatment' emphasizes exceptional guest service starting with associate care.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.