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About the Role
The Sales Experience Manager leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. This role drives department performance, partners across teams, and inspires a customer-first culture to ensure a seamless sales experience.
Responsibilities
- Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor.
- Increase sales growth and overall department performance with company vision and values, partnering with leaders.
- Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication.
- Lead team execution across department functions, identifying and addressing risks or roadblocks.
- Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects.
- Partner with Buyers to review business performance and implement action plans to improve results.
- Collaborate with Client Development Leads to establish and execute client engagement strategies.
- Analyze customer behavior, trends, and feedback to inform and adapt department strategies.
- Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue.
- Enforce audit compliance and uphold department and stockroom operational controls.
- Lead, develop, and manage team performance to achieve business and service objectives.
Requirements
- Embody Bergdorf Goodman's values of Excellence, Imagination & Graciousness.
- Ensure seamless sales experience representing Bergdorf Goodman.
Skills
- Customer service
- Relationship-building
- Sales growth
- Department performance
- Merchandise operations
- Team leadership
- Strategic planning
- Business analysis
- Budget management
- Audit compliance
- Team development
Location
- New York
Work Type
- Full-time
Experience Level
- Manager
Salary/Compensations
- $85,808 - $107,260
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Variety of additional voluntary benefits
- Employee discount
About the Company
- A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury.
- The iconic store at 5th Avenue and 57th Street is a singular destination for discerning customers.
- BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience.
- Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Equal Opportunity
- Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
- If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.