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About the Role
The Assistant Store Manager shares accountability for driving business results through effective selection, training, and coaching of the store team in key areas including sales, customer service, merchandise presentation, operations, human resources, and loss prevention. This position functions as "in training" for a Store Manager role, working with upper management to execute and enforce company policies and procedures.
Responsibilities
- Open and close store based on company guidelines.
- Execute and maintain merchandise changes using visual presentation concepts.
- Manage loss prevention practices to safeguard company assets.
- Maintain store appearance, including product replenishment and housekeeping.
- Complete opening and closing procedures.
- Communicate operational activities to Store Manager and/or District Manager.
- Ensure effective execution of all sales promotions.
- Drive sales productivity through leadership.
- Communicate sales goals daily to staff.
- Demonstrate customer service techniques and train staff on merchandise selection assistance.
- Ensure merchandising/recovery is completed and process customers efficiently.
- Coordinate with Store Manager for accurate promotional set-up.
- Involve hands-on work in floor moves and visual merchandising.
- Maintain wall displays and merchandise using required fixtures and ladders.
- Coordinate with Store Manager to ensure new staff are trained per company standards.
- Ensure hiring practices result in quality staff members.
- Address substandard performance with fair and consistent corrective action.
- Set and communicate clear performance expectations.
- Train and develop staff.
- Demonstrate leadership initiative through clear direction.
- Motivate staff through positive interactions.
- Ensure proper cash control within company policy.
- Ensure proper banking procedures within company policy.
- Maintain payroll within established guidelines.
- Educate staff on potential causes of shrink.
- Ensure compliance with company security and loss prevention policies.
- Operate and maintain the functionality of the alarm system.
- Maintain all employee files.
- Maintain neatness and cleanliness of the store.
- Monitor paperwork and maintain current files and binders.
- Maintain store equipment in proper working condition.
- Ensure store-level compliance with company standards for safety, security, facility maintenance, and postings.
Requirements
- Ability to manage 6 or more staff members (for stores <1.5M volume).
- Ability to manage 4 or more staff members (for stores >1.5M volume).
- Ability to operate a POS cash register, calculator, scanner, and related equipment.
- Ability to perform high school level math.
- Work long hours, including evenings, weekends, and holidays, as necessary.
- Maintain a business-like, professional, and well-groomed appearance at all times.
- Must have reliable transportation.
- Must be able to provide a phone number for emergency contact.
- Occasional travel for training meetings may be necessary.
- Must meet the minimum age of 18.
Skills
- Customer Oriented
- Friendly
- Energetic
- Enthusiastic
- Motivation
- Team Builder
- Honesty / Integrity
- Management Skills
- Coaching and Development
- Responsible
- Delegating Responsibility
- Detail Oriented
- Ambition
- Assertiveness
- Initiative
- Communication, Oral
- Communication, Written
- Time Management
- Adaptability
- Working Under Pressure
- Ethical
- Diversity Oriented
- Safety Awareness
Location
- 117 - Capital Plaza Shopping Center - Austin, TX
Work Type
- Part Time
Experience Level
- Minimum of 18 months experience as a Service Manager with Melrose or a similar retail environment or equivalent position in a similar retail environment (for stores <1.5M volume).
- Minimum of 12 months experience as a Service Manager in a low or mid-volume store at Melrose or a similar retail environment (for stores >1.5M volume).
Education Level
- High School Graduate or General Education Degree (GED)
Salary/Compensations
- Undisclosed