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About the Role
This role involves providing technical support to end-users, managing IT infrastructure, and contributing to IT projects within a Japanese corporate environment.
Responsibilities
- Provides technical support for end-user customers via phone, email, or in-person.
- Analyzes and troubleshoots hardware and software issues.
- Performs hardware and software installation and testing.
- Maintains user manuals and internal documents.
- Performs server administration support, including monitoring.
- Monitors network environment, including desktop and network maintenance.
- Performs user account management and troubleshooting activities.
- Prioritizes and escalates incoming requests or issues.
- Provides IT training to users.
- Participates in regional and global IT projects.
Requirements
- Ability to work effectively based on management direction.
- Ability to work as a strong team contributor.
- Ability to communicate effectively with customers, internal technology teams, and users with various skill levels.
- Strong organization skills.
- Ability to deliver high-quality work.
- Ability to learn quickly and efficiently as a team player with minimum supervision.
- Ability to multitask based on priority.
- Customer focused and detail oriented.
Skills
- Windows OS
- Office365
- Adobe Acrobat
- iOS-based devices
- Conference System
- MS Surface
- HP laptops
- English communication
Location
- New York, NY
Work Type
- Onsite
- Full-time
Experience Level
- 1-2 years of experience in end user support
- Windows based LAN/WAN/Remote Access Support experience
Education Level
- Bachelor’s degree in Computer Science or related field, or equivalent work experience in the IT field.
- ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
Salary/Compensations
- $26-30 / Per Hour
Benefits
- 401K match
- No insurance
About the Company
- Client: Japanese Corporate thorugh Cinter (Staffing)