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About the Role
CIBC is building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to client success. This role supports Client Account Management (CAM) Recovery Operations in managing the insolvency portfolio by reviewing documents and taking appropriate actions to mitigate risk.
Responsibilities
- Examine bankruptcy and insolvency documents to determine appropriate actions such as classification and account write-off.
- Enter and maintain account information with a high degree of accuracy to support the timely and correct filing of Proof of Claims.
- Navigate various host systems and internal tools to research, validate, and update account information.
- Apply critical thinking and problem-solving skills to identify missing accounts, resolve discrepancies, and ensure all relevant information is captured.
- Prioritize and process a large volume of work with strong attention to detail, while minimizing errors and meeting established service expectations.
- Organize daily tasks, follow up on outstanding items, and escalate exceptions promptly to support efficient workflow and operational effectiveness.
Requirements
- Demonstrate experience in Microsoft Office Suite; advanced Excel skills.
- Legally eligible to work at the specified location(s).
- May be asked to complete an attribute-based assessment and other skills tests.
Skills
- Business Operations
- Collections Management
- Customer Service
- Escalation Management
- Office Administration
- Organizing
- Prioritization
- Task Delegation
- Microsoft Office Suite
- Advanced Excel skills
Location
- Toronto
Work Type
- Regular
- Full-time
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers recognition program
- Purpose Day (paid day off for growth and development)
About the Company
- CIBC is building a relationship-oriented bank for the modern world.
- At CIBC, team members are empowered at work, with their strengths and ambitions embraced.
- Team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- CIBC enables a work environment that is optimal for employees to thrive.
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- CIBC seeks applicants with a wide range of abilities and provides an accessible candidate experience.
- CIBC is committed to clarity in its hiring process.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.