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About the Role
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.
Responsibilities
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
- Anticipate member's needs, respond promptly and acknowledge all members.
- Provide gracious and efficient telephone service.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Maintain the cleanliness of the club for up to 50% of the shift.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Accept payments from customers and give change and receipts.
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.
Requirements
- Must be 18 years old or older.
- Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.
- Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel.
- Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
Skills
- Excellent verbal and written communication skills
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making & problem solving skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry.
- Team player: ability to work within a team where members depend on each other to get work done.
- Desire to learn, seek new challenges and take on additional responsibilities
- Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
- Hard working, enthusiastic and energetic!
Location
- Cheektowaga, NY 14225
Work Type
- Part Time
- Overnight / Graveyard
Experience Level
- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Education Level
- High School or Equivalent
Salary/Compensations
- $16.50 - $16.50 Hourly
Benefits
- Competitive Salary & 401K plan
- Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
- Paid Time Off benefits (Applicable for Full Time positions)
- Free Black Card membership and fun exercise incentives
About the Company
- Planet Fitness is a private equity backed fitness retailer.
Equal Opportunity
- Planet Fitness is an Equal Opportunity Employer