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About the Role
Patient Access Representatives at Stony Brook Medicine are integral to the Revenue Cycle, Compliance, and Patient Experience. This role focuses on accurately and efficiently managing registration, financial screening, verification, and patient throughput. The Patient Access Representative assigned to the Cashier Office specifically handles the collection, documentation, security, and release of patient valuables, as well as collecting patient balances using an electronic POS payment system. This position requires professional interaction to ensure a positive patient experience.
Responsibilities
- Receive and release petty cash bags to Patient Access Registrars.
- Reconcile petty cash bags to ensure consistent maintenance of issued amounts.
- Collect and post applicable copayments, self-pay deposits, or private room charges in the electronic POS Payment System.
- Verify monies received from Ancillary Departments and prepare daily deposit.
- Accept patient valuable envelopes and validate content lists.
- Verify and accurately document patient valuables collected, ensuring proper storage and release.
- Escalate discrepancies to the Senior Manager.
- Conduct secured valuable inventory audits.
- Follow policy and procedure for the management of unreleased valuables.
- Provide parking validation to patients, visitors, and employees when appropriate.
- Complete assigned work list tasks.
- Communicate professionally with colleagues and patients.
- Answer calls directed to the Cashier Office.
Requirements
- Associates Degree with one year of experience in banking, cashiering, or customer service, OR two years of experience in banking, cashiering, or customer service in lieu of a degree.
- Excellence in verbal and written communication, computing, and multi-tasking skills.
- Proficiency in Microsoft Office Suite: Excel, PowerPoint, and Word.
- Ability to work with multidisciplinary teams.
- Experience working in a hospital or other healthcare setting is preferred.
- Must successfully complete pre-employment physical examination and obtain medical clearance.
- Must complete electronic reference check with a minimum of three professional references.
- Must successfully complete a 4-panel drug screen.
- Must meet Regulatory Requirements for pre-employment screenings.
- Must provide a copy of any required New York State license(s)/certificate(s).
Skills
- Communication skills
- Interpersonal skills
- Knowledge and understanding of patient care
- Decision-making skills
- Ethical principles
- Cashiering
- Customer service
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Multi-tasking
Location
- Stony Brook, NY
Work Type
- Full-time
- Onsite
Experience Level
- One year of experience (with Associate's Degree)
- Two years of experience (without degree)
Education Level
- Associate's Degree
Salary/Compensations
- Salary range is listed below.
- Final offer determined by verified years of relevant, comparable experience.
- Some positions may include annual supplemental pay, such as Location Pay.
Benefits
- Generous leave
- Health insurance
- Participation in the state pension system
About the Company
- Stony Brook Medicine integrates and elevates all of Stony Brook University’s health-related initiatives: education, research and patient care.
- It includes our Health Sciences schools — Medicine, Dental, Health Professions, Nursing and Social Welfare — a Program in Public Health, as well as Stony Brook University Hospital, Stony Brook Children’s Hospital, Stony Brook Southampton Hospital, Stony Brook Eastern Long Island Hospital, Long Island State Veterans Home, and more than 200 community-based healthcare settings throughout Suffolk County.
- Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
- All Hospital positions may be subject to changes in pass days and shifts as necessary.
- This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
- This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Equal Opportunity
- Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
- In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.