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About the Role
The Centralized Referral Coordinator manages the entire referral-to-appointment process for the Schweiger network, ensuring referrals are booked efficiently and accurately. This role centralizes referral management, moving it from individual offices into a single, standardized queue for improved accountability and success.
Responsibilities
- Monitor and process the central referral queue (fax, e-referral, portal) daily, aiming to address new referrals within one business day.
- Verify referral completeness, including demographics, insurance, diagnosis, urgency, and required clinical documents.
- Confirm insurance eligibility and identify any authorization or plan issues prior to scheduling.
- Contact patients via phone and text to schedule appointments, with follow-ups until the referral is booked or closed.
- Assign patients to the appropriate provider, specialty, location, and appointment type based on clinical needs, urgency, and availability.
- Expedite urgent referrals, such as suspected skin cancer or post-biopsy follow-ups, according to established protocols.
- Communicate scheduling confirmations or patient contact failures to the referring provider's office.
- Maintain accurate, real-time referral status in ModMed and other tracking systems.
- Track and report key performance metrics, including referral volume, time to first contact, time to booking, conversion rates, and reasons for lost referrals.
- Collaborate with office managers, the Patient Support Center, and clinical staff to resolve scheduling conflicts and address capacity gaps.
- Identify and report recurring issues, such as incomplete referrals from specific sources or location-based capacity shortages.
- Perform other duties as assigned by the supervisor.
Requirements
- High school diploma or equivalent required; associate's degree preferred.
- Minimum of 2 years of experience in medical scheduling, patient access, referral coordination, or a similar healthcare role.
- Proficiency in insurance verification, prior authorizations, and medical terminology.
- Experience with an EHR or practice management system; ModMed experience is a plus.
- Strong phone communication skills and a patient-centered approach.
- Excellent organizational skills with the ability to manage a high-volume queue and maintain follow-ups.
- Ability to work effectively under defined metrics and turnaround times.
- Bilingual proficiency in English and Spanish is preferred.
- Working knowledge of HIPAA and OSHA compliance.
Skills
- Medical Scheduling
- Patient Access
- Referral Coordination
- Insurance Verification
- Prior Authorizations
- Medical Terminology
- EHR Systems
- Practice Management Systems
- ModMed
- Phone Communication
- Organization
- HIPAA Compliance
- OSHA Compliance
Location
- Remote
- New York
- New Jersey
- Pennsylvania
- Connecticut
- Florida
- Illinois
- Missouri
- Minnesota
- California
Work Type
- Remote
- Full-time
- Part-time
Experience Level
- 2+ years
Education Level
- High school diploma or equivalent
- Associate's degree preferred
Salary/Compensations
- $21.00-$25.00/hr.
Benefits
- Medical (Virtual Care included)
- HSA/FSA
- Dental
- Vision
- 401K
- Company Sponsored Short Term Disability (Only applicable for non-California employee)
- Pre-tax savings for public transit commuters
- Additional personal holiday for birthday
- Employee discounts on Schweiger skin care products & cosmetic services
About the Company
- Schweiger is a leading dermatology practice with over 580+ healthcare providers and 170+ offices across multiple states, offering medical, cosmetic, and surgical dermatology and allergy services.
- The company sees over 2.5 million patient visits annually.
- Schweiger's mission is to create the Ultimate Patient Experience and a great working environment.
- Schweiger has been recognized on the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years.
- Schweiger has received Great Place to Work certification.
Equal Opportunity
- Schweiger is an equal opportunity employer and does not discriminate in its hiring process based on race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service, or any other protected class per local, state, or federal law.
- Schweiger does not require COVID-19 vaccination for employment consideration, though vaccination status may be recorded per state guidelines.