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About the Role
Luxer One Liaison is seeking a friendly, professional, and organized individual to provide package management services to luxury apartment buildings in the Brooklyn, NY area. The role involves organizing and maintaining package reception rooms and locker systems, establishing an on-site presence, and efficiently managing package logistics using company software.
Responsibilities
- Build and establish an on-site presence within assigned properties by providing in-person and written support to residents.
- Log recently-delivered packages into the property's package management system/software.
- Deliver packages to resident doors or in-unit (60lbs MAX).
- Arrange and label packages on shelving for easy resident location.
- Identify and address aging or stale packages through physical audits and software review.
- Handle email correspondence with residents, property staff, and management.
- Serve as a primary liaison between the property and Luxer One Support.
- Perform or troubleshoot lightweight maintenance on locker/package room management system hardware and software.
- Deliver specific packages directly to residents' doors (60lbs MAX).
Requirements
- At least 18 years old.
- 1-2 years of customer service experience in a client-facing role.
- Reliable transportation (personal vehicle or public transit access).
- Comfortable using technology, including digital package management software, Google Suite, and Apple Hardware/Software.
- Strong organizational and independent problem-solving abilities.
- Clear written and verbal communication skills.
- Ability to perform regular physical activity, including lifting and arranging packages (up to 60 LBS).
- Ability to sit and stand for extended periods.
- Ability to work effectively in environments with varying temperatures.
- Willingness to perform additional duties as assigned.
- Willingness to make up for hours missed or cover shifts as needed.
Skills
- Customer service
- Technology proficiency
- Digital package management software
- Google Suite
- Apple Hardware/Software
- Organization
- Problem-solving
- Written communication
- Verbal communication
Location
- Brooklyn, NY
Work Type
- Part Time
- Onsite
Experience Level
- 1-2 years of customer service experience
Benefits
- 401K with employer match
- Accrued PTO
- 40 Hours of Sick Leave
- Employee Assistance Program
- Liaison Uniform and Equipment Provided
- Opportunities for advancement and professional growth
About the Company
- Luxer One Liaison provides package management services to luxury apartment buildings.