Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide
Georgia Department of Revenue · Albany, NY, US
3 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide role.
Rezi rewrites your resume against Georgia Department of Revenue's job description. Free.
Tailor your resume to this Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide role.
Rezi rewrites your resume against Georgia Department of Revenue's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide posting at Georgia Department of Revenue — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide posting at Georgia Department of Revenue — free, in seconds.
About the Role
The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Child Welfare Services Intake Specialist 3, Child Protective Services Intake Communication Center (CICC). This role involves assessing reports of child abuse and/or neglect, conducting interviews, and determining the appropriate agency response to ensure the safety of vulnerable children and adults.
Responsibilities
- Assess reports of child abuse and/or neglect by conducting interviews with reporters and conducting safety screenings.
- Determine if allegations meet the agency’s definitions of abuse or neglect and assess the level of danger to determine the agency's response.
- Provide excellent customer service to reporters, stakeholders, field staff, and internal partners.
- Be available to work a specific shift schedule.
- Follow established unit goals.
- Ensure professional growth and development by adhering to scheduled training.
- Ensure efficient and timely delivery of services.
- Engage in statewide travel on occasion.
- Perform other professional responsibilities as assigned.
Requirements
- Bachelor's degree from an accredited college or university.
- Three (3) years of experience in a customer service setting handling customer’s questions, complaints and/or providing information.
- Two (2) years of experience required at the lower-level Child Welfare Services Intake Spec 2 or position equivalent.
- Experience/Knowledge in all social service programs, specifically with CPS, of the Division of Family and Children Services (Preferred).
- Work experience conducting child protective services investigations, to include special investigations (Preferred).
Skills
- Excellent oral, written, presentation and interpersonal communication skills.
- Strong proficiency in the use of Microsoft Office Suite and/or standard software applications.
Location
- Statewide
Work Type
- Day Shift
- Telework opportunities depending upon the position(s)
Experience Level
- Entry Level
- 2 years of experience at the lower-level Child Welfare Services Intake Spec 2 or position equivalent
- 3 years of experience in a customer service setting
Education Level
- Bachelor's degree from an accredited college or university
- Bachelor's degree in Social Work or a behavior science area (Preferred)
Salary/Compensations
- $44,720.00
Benefits
- Unique training opportunities
- Employee retirement plan: 401(k) plan and 457 plan
- 13 paid holidays
- Vacation & sick leave
- Medical, dental, vision, long/short-term care, life insurance
- Employee discount programs
About the Company
- The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations.
- Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
- We are the force that drives Georgia!
- Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Equal Opportunity
- DHS is an Equal Opportunity Employer.
- The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
- Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.